CASE MANAGER UNIT SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

6d•$58,510 - $65,901•Onsite

About The Position

The Department of Economic Security’s Division of Developmental Disabilities (DDD) is hiring an experienced Case Manager Unit Supervisor. DDD provides people with developmental disabilities and their families flexible, high-quality, member-driven services and supports that promote independent decision-making and community engagement. The position is based at 8620 North 22nd Avenue in Phoenix, Arizona. The supervisor leads a unit of professional staff, oversees case assignments and Person Centered Plans, supports staff in serving members and families, and monitors work for quality and timeliness. The role requires driving to members’ homes, program sites, and planning meetings, and may involve meetings at alternative locations or interviews. Applicants may not hold a DDD Office of Licensing Certification and Regulation license or certification, have a prohibited principal interest or qualifying family connection to a DDD Qualified Vendor Agreement, or be employed or subcontracted by a DDD Qualified Vendor. The advertised salary range is $58,510–$65,901. The posting lists a closing date of October 29, 2026.

Requirements

Meet one of the stated AHCCCS Contract No. YH6-0014 qualifications: be an Arizona-licensed registered nurse in good standing; hold a Social Work degree and have at least three years of case management experience; or hold a bachelor’s degree in psychology, special education, or counseling and have at least three years of case management experience and three years of management experience. Internal candidates may qualify as a Case Manager with five years in good standing, with or without a degree. Internal candidates may also qualify with a degree in a similar or related field and at least three years each of case management and management experience, as determined by the Division.
Have a valid Level One fingerprint clearance card issued under Arizona Revised Statute 41-1968.
Successfully pass searches of the Department of Child Safety Central Registry and Adult Protective Services Registry, background checks, and reference checks; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate restrictions.
Meet driver’s license requirements if driving or using a vehicle is an essential job function.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.
Knowledge of federal and state statutes, agency policies and procedures relating to care and treatment of people with developmental disabilities, and agency personnel rules and practices.
Knowledge of case management principles and practices, including methods and techniques for developing Individual or Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities.
Knowledge of crisis management and HIPAA.
Skill in oral and written communication, counseling and interacting with members and family members, conducting needs assessments, leadership and team building, workload management, and problem identification and resolution.
Ability to assess needs and determine suitability of plans; teach, coach, and train; analyze issues and develop positive solutions; use Microsoft Office and internet/intranet-based programs; supervise a unit of professional staff; and maintain confidentiality.

Responsibilities

Supervise and direct subordinate staff, providing training, guidance, coaching, and mentoring; hold one-on-one meetings at least twice monthly and complete semiannual and annual performance evaluations.
Review cases assigned to the unit, assess needs, and assign cases to staff.
Provide technical advice and assistance to staff on developing, implementing, and monitoring members’ Person Centered Plans (PCPs).
Review PCPs developed by Support Coordinators to ensure member needs are met and work is completed within established timelines and quality standards.
Drive to members’ homes and program sites to observe PCP meetings and Support Coordinator interactions with members and families; attend planning meetings to support staff with complex cases or complete meetings in a Support Coordinator’s absence.
Attend meetings with teams and leaders at alternative locations as needed, and potentially attend interviews.
Meet with subordinate staff to identify necessary changes and modifications to Person Centered Plans.
Review, verify, and authorize expenditures for compliance with budgetary constraints.
Prepare reports relating to cases assigned to the work unit.
Complete special projects, including unit, district, or statewide training as needed.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System (ASRS) participation and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities