Case Manager Supervisor

Help USA • Brooklyn, NY

2d

About The Position

The Case Manager Supervisor provides leadership to Case Managers at a temporary housing (shelter) facility in the Ascend program in the Bronx, NY. The role leads the delivery of comprehensive on-site and/or community-based services so residents receive the maximum benefit from their stay. Services include assessment, counseling, service planning, and linkages to entitlement, mental health, substance abuse, employment, medical, educational, child care, and early childhood services, including facility-based day care and recreational services. The primary goal is to support residents’ successful and expeditious placement in permanent housing and enhance their self-sufficiency.

The supervisor ensures quality service delivery, identifies service gaps and develops linkages, reviews complaints and incident reports, supports staff development and training, ensures compliance with government regulations, and oversees timely and accurate reporting. Evening and weekend coverage may be needed.

Requirements

• Bachelor's degree in social work or a related field, or equivalent experience and skills.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to manage multiple priorities concurrently and in a time-sensitive manner.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.

Nice To Haves

• Minimum of 2 years of case management, assessment, counseling, and crisis intervention experience preferred.
• Supervisory experience in a case management setting highly desired.
• Knowledge and understanding of the family systems approach to practice preferred.
• Valid US driver's license is a plus.

Responsibilities

• Ensure quality and appropriate client services through case conferences, team meetings, supervision, and case record audits.
• Identify service delivery gaps and develop appropriate service linkages.
• Review resident complaints and incident reports and ensure follow-up on findings.
• Identify and document staff development issues and ensure staff complete agency-mandated courses, core curriculum, and other indicated training.
• Ensure program compliance with relevant government regulations.
• Ensure accurate and timely submission of program statistics and reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager