Case Manager Supervisor

Tidal Basin Holdco, LLC•Charleston, WV

9d•Hybrid

About The Position

Tidal Basin, a leading emergency management consulting firm, has an opportunity for qualified Case Manager Supervisor’s for the FEMA Individual Assistance Case Management Program (Disaster Case Management Program, or DCMP). The Case Manager Supervisor conducts assessments, develops individualized recovery plans, identifies unmet needs, and connects survivors with available federal, state, local, nonprofit and community resources. This position oversees a team of Case Managers and serves as a trusted advocate for disaster survivors, helping them achieve sustainable recovery outcomes.

Requirements

Strong interpersonal, communication, and active listening skills.
Ability to establish trust and maintain professional relationships with disaster survivors from diverse backgrounds.
Strong organizational skills with the ability to manage multiple cases and competing priorities.
Knowledge of case management principles, community resources, and disaster recovery processes.
Ability to work independently while collaborating effectively within a team environment.
Commitment to confidentiality, ethical conduct, and client-centered service delivery.
Proficiency in Microsoft Office applications and case management systems.
Minimum of three years’ experience as a member of a state or federal recovery operation, or equivalent experience commensurate with the ability to perform the necessary duties.
Minimum of one year of supervisory experience.

Nice To Haves

Experience supporting disaster recovery programs, emergency management, housing recovery, or human services programs.
Familiarity with FEMA Individual Assistance programs, disaster recovery resources, and voluntary agency coordination.
Knowledge of West Virginia communities, cultures, and available social service networks.
Training or experience in trauma-informed care, crisis intervention, motivational interviewing, or related practices.

Responsibilities

Oversight of Case Managers, including performance tracking, case assignment duties, and reporting of team activities.
Conduct comprehensive intake interviews and assessments to identify disaster-related unmet needs, barriers to recovery, and available resources.
Develop and maintain individualized recovery plans that support survivors in achieving their long-term recovery goals.
Provide ongoing case management services, including regular follow-up, progress monitoring, and documentation of case activities.
Assist survivors in accessing available disaster assistance programs, including federal, state, local, nonprofit, faith-based, and community resources.
Advocate on behalf of clients to help remove barriers to recovery and facilitate access to services and support.
Coordinate with government agencies, voluntary organizations, community partners, housing providers, behavioral health providers, and other stakeholders to support client recovery.
Maintain accurate case files and documentation in accordance with program policies, confidentiality requirements, and data management standards.
Participate in case staffing meetings, training activities, and quality assurance reviews.
Educate survivors on available recovery resources and support services.
Ensure health and safety guidelines are established and followed.
Complete required training including safety training.
Support disaster recovery operations and perform other duties as assigned.