Case Manager Supervisor - Homeless Families

Urban Resource Institute (URI)•New York, NY

2d•Onsite

About The Position

Urban Resource Institute (URI) is seeking a Case Manager Supervisor to oversee direct service provision to residents and supervise staff within their homeless families program. This role involves providing essential services such as counseling, group facilitation, advocacy, referrals, and follow-up. The Case Manager Supervisor will also be responsible for connecting residents with community agencies for permanent housing, aftercare services, vocational and educational support, and assistance with public benefits. A key aspect of this role is demonstrating sensitivity to issues related to homelessness and working with diverse populations.

Requirements

Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
Training and experience in assessing the vocational and educational needs and aptitudes of clients.
Thorough familiarity and success with engaging clients.
Experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
Experience with supportive group facilitation.
Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
Familiarity with DHS regulations and DHS Cares Reporting.
Demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
Employee must be computer-literate and must have knowledge of Microsoft Office Applications.
Must have ability to be flexible of schedule as needed.
Excellent written and verbal skills are required.

Responsibilities

Maintain caseload of 20-25 families.
Conduct intake interviews to assess and evaluate residents for admission.
Engage residents in initial and ongoing treatment processes through individual and group counseling, under clinical supervision.
Develop and maintain housing referral resources, and assist residents in locating and securing permanent housing.
Assist residents in referral and placement in community-based resources, including aftercare services.
Assess residents’ vocational and educational needs, aptitudes and interests, and develop and maintain placement and follow-up.
Develop and maintain liaison activities with DHS, HRA, Public Assistance and Medicaid Administrators and Workers to assist eligible residents in securing benefits.
Ensure entry into DHS Cares system and facilitate staff training.
Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
Function independently in time of facility coverage, including responsibility for appropriate action in crisis situations.
Provide weekly supervision to assigned staff Residential Aide or Recreation Specialist.
Participate in training seminars.
Develop with the resident, a contract of mutually agreed goals and objectives.
Facilitate psycho educational groups.
Coordinate on-site and off-site services such as for child care, child therapy and recreation.
Perform other duties as assigned by the Director of Social Services.