Sr Case Manager - Homeless Families

Urban Resource Institute (URI)•New York, NY

2d•Onsite

About The Position

Urban Resource Institute (URI) is seeking a Senior Case Manager to provide direct service provision to residents and supervision of the Recreational Specialist or Residential Specialist. This role involves counseling, group counseling, advocacy, referrals, follow-up, home management, and budget counseling. The Senior Case Manager will also make necessary linkages to community agencies for permanent housing, aftercare services, vocational and educational services, and assist families in securing public assistance, Medicaid, or other entitlements. The ideal candidate will demonstrate sensitivity to issues related to homelessness.

Requirements

Bachelor’s Degree in Human Services
Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
Training and experience in assessing the vocational and educational needs and aptitudes of clients.
Thorough familiarity and success with engaging clients.
Experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
Experience with supportive group facilitation.
Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
Familiarity with DHS regulations and DHS Cares Reporting.
Demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
Employee must be computer-literate and must have knowledge of Microsoft Office Applications.
Must have ability to be flexible of schedule as needed.
Excellent written and verbal skills are required.

Responsibilities

Maintain caseload of 20-25 families.
Conduct intake interviews, as assigned, to assess and evaluate residents for admission.
Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Director of Social Services.
Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.
Assist all residents in the process of referral and placement in community based resources including after care services.
Assess residents’ vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.
Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact.
Ensure entry into DHS Cares system and facilitate staff training through coordination with DHS.
Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.
Provide weekly supervision to assigned staff Residential Aide or Recreation Specialist.
Participate in training seminars conducted to enhance and develop one’s skills.
Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.
Facilitate psycho educational groups.
Coordinate on-site and off-site services such as for child care, child therapy and recreation.
Perform other duties as assigned by the Director of Social Services.