Case Manager Supervisor

HELP USA • New York, NY

22h • $29 • Onsite

About The Position

As Case Manager Supervisor for the Ascend program in Bronx, NY, you will lead Case Managers at a temporary housing (shelter) facility. You will oversee the delivery of comprehensive on-site and/or community-based services so residents can make the most of their stay. Services include assessment, counseling, service planning, and connections to entitlement, mental health, substance abuse, employment, medical, educational, child care, and early childhood services, including facility-based day care and recreational services. The primary goal is to support residents’ successful and timely placement in permanent housing and enhance their self-sufficiency.

This role also supports staff development and program compliance, including ensuring mandated training is completed and that program statistics and reports are submitted accurately and on time. Evening and weekend coverage may be needed.

Requirements

• Bachelor's degree in social work or a related field, or equivalent experience and skills.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative and be dependable and resourceful, with keen attention to detail.
• Ability to manage multiple priorities concurrently in a time-sensitive manner.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.

Nice To Haves

• At least 2 years of case management, assessment, counseling, and crisis intervention experience is preferred.
• Supervisory experience in a case management setting is highly desired.
• Knowledge and understanding of the family systems approach to practice is preferred.
• Valid U.S. driver’s license is a plus.

Responsibilities

• Lead Case Managers at a temporary housing shelter facility.
• Oversee delivery of appropriate services to clients through case conferences, team meetings, supervision, and case record audits.
• Identify service delivery gaps and develop appropriate service linkages.
• Review resident complaints and incident reports and ensure follow-up on findings.
• Identify and document staff development issues and ensure staff complete agency-mandated courses, core curriculum, and other indicated training.
• Ensure program compliance with relevant government regulations.
• Ensure accurate and timely submission of program statistics and reports.
• Support residents’ successful and timely placement in permanent housing and increased self-sufficiency through comprehensive services and referrals.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with a company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager