Case Manager Supervisor-79532201

ICL•Long Island City, NY

1d•Onsite

About The Position

Under the general supervision of the Director of Social Services, the Case Manager Supervisor provides day-to-day oversight and coordination to assigned case management staff. The role assists with staff selection, training, and supervision, and substitutes for the Director of Social Services in their absence as directed. The position supports clinical services, personnel supervision, property accountability, quality management, fiscal controls, and resident and family involvement.

Requirements

Bachelor’s degree in a recognized mental health discipline, such as social work, psychology, nursing, or rehabilitation counseling.
At least 3 years of experience providing direct services to individuals with mental illness, preferably in case management or outreach services.
Must be authorized to work in the United States.

Nice To Haves

Shelter experience.
Some supervisory experience.
CASAC certification.

Responsibilities

Assign caseloads and related duties, coordinate staff activities, review intakes for compliance and timely processing, and support improvements to processes, procedures, and policies.
Facilitate resident groups; monitor staff services; ensure staff obtain appropriate medical, psychological, and social information and assess residents’ capabilities.
Inspect case records and treatment plans for completeness, quality, audit readiness, and compliance with agency and funder requirements.
Support staff knowledge of clinical services, recreational activities, ICL programs, and community resources, and ensure residents are accompanied to appointments when appropriate.
Review crisis assessments and intervention techniques with staff; promptly report serious incidents, allegations of abuse, and sensitive situations, and complete required reports.
Attend or direct meetings as assigned, and ensure compliance with agency safety and infection-control policies.
Establish and maintain staff schedules with the Director’s authority; support time-clock edits, time-and-attendance compliance, and resident-funds management as applicable.
Assist with staff performance management, supervision, counseling or disciplinary memos, training, orientation, employee accident reporting, and initial workers’ compensation claims.
Help maintain accountability and serviceability of agency property, including vehicles; report property loss or damage, recommend supplies and equipment purchases, inspect vehicles and property, and inspect resident rooms or apartments.
Recommend disciplinary action when staff negligence results in lost, stolen, missing, or damaged agency property.
Help ensure compliance with federal, state, city, and agency requirements; monitor rehabilitative-service quality and support the agency mission.
Coordinate with Quality and Corporate Compliance departments on audit preparation as applicable, and contribute to corrective action plans, incident reports, program evaluation reports, and recommended improvements.
Assist with budget control, spending priorities, spending-pattern monitoring, and recommendations on purchase orders and financial requests.
Oversee the resident funds program; monitor census, entitlements, and collections to maximize revenue and help maintain expected occupancy.
Educate staff about working with residents and families and help foster resident involvement committees.
Serve on agency or division committees as applicable and perform other job-related duties as assigned.

Benefits

Medical, dental, and vision plans, including an HSA.
403(b) retirement savings plan with employer match.
Paid vacation, personal, and sick time; mental health days; and 12 paid holidays.
Employee Assistance Program and mental health resources.
Educational leave and tuition assistance.
Training and career development tracks.
Commuter benefits.
Recognition programs and discount programs.
Flexible spending plans.
Voluntary benefits, including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.