Case Manager Supervisor

COMMUNITY SOLUTIONS INC • Hartford, CT

2d • $59,371 - $59,371 • Onsite

About The Position

Community Solutions is seeking a Case Manager Supervisor at Watkinson House in Hartford, Connecticut. The position combines general case management responsibilities with supervision of case management staff. The supervisor helps ensure community safety and effective program operations through monitoring client activities and program services, and supports intake assessment, counseling, case record management, discharge preparation, and aftercare services.

The schedule is Monday and Tuesday from 1:00 p.m. to 9:00 p.m. and Wednesday through Friday from 9:00 a.m. to 5:00 p.m. The role may include carrying a caseload as program needs require, participating in an on-call agency duty officer rotation, and travel of up to 25%. The listed salary is $59,370.69 per year.

Community Solutions Inc. is a nonprofit organization that promotes responsible citizenship, accountability, and well-being among individuals and families involved in or at risk of involvement in the child welfare, juvenile justice, or criminal justice systems. Founded in 1962, the organization provides supervision, treatment, and individualized community-based services through programs in multiple states.

Requirements

• Bachelor’s degree in a social science field and two years of experience in case management or a similar field; education may be substituted with experience on a year-for-year basis.
• One year of experience managing and supervising staff, or three years of case management experience.
• Excellent oral, written, and interpersonal skills are desired.
• Ability to engage and develop collaborations with community agencies.
• Experience with Microsoft Office.

Nice To Haves

• Previous assessment experience preferred.

Responsibilities

• Perform case manager duties as required by program needs, including counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management, and facility maintenance.
• Supervise case manager staff in security and case management duties.
• Oversee staff responses to shift problems and emergency incidents.
• Review client-related paperwork for content, timeliness, and quality.
• Review client files monthly for organization and content.
• Monitor client compliance with treatment stipulations and recommend program modifications to the program director.
• Monitor staff performance and provide regular feedback to the program director.
• Assist the program director in developing, leading, and supervising client group meetings, program services, and counseling sessions.
• Monitor and evaluate group activities on an ongoing basis.
• Assist the program director in training staff on security procedures, client supervision, and client paperwork.
• Supervise urine collections, telephone spot checks, and employment and home-site visits to verify and document client movement and related information.
• Monitor shift operations for compliance with agency policies and procedures, applicable standards, and relevant contractual policies.
• Monitor staff compliance with policies and procedures concerning the safety and security of clients, agency property, and the community.
• Assist the program director in setting agendas and participate in weekly staff meetings.
• Perform human service worker and case manager functions as needed, including client supervision, custody, searches, facility rounds, counts, and urine surveillance.
• Participate in the agency on-call duty officer rotation as assigned.

Benefits

• Two weeks of vacation accrued within the first year, increasing to three weeks of accrual after one year of service.
• Sick time accrued at seven days.
• Four floating holidays per year.
• Medical and dental plans.
• Voluntary vision, flexible spending account, short-term disability, accident, hospital, life insurance, and accidental death and dismemberment plan options.
• 401(k) plan with automatic enrollment and a 100% company match on up to 4% of the employee’s contribution.
• Tuition reimbursement after one year of service.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level