Case Manager Supervisor

Key Works • Seattle, WA

17h

About The Position

The Case Manager Supervisor at Key Works provides leadership, oversight, and operational coordination for the Case Management and Medical Case Management teams. The role ensures consistent, effective delivery of services, including resource coordination, legal support, medical care coordination, and discharge planning. The supervisor oversees staff performance, sets departmental expectations, monitors service quality and documentation, and supports staff development through supervision, coaching, and accountability. Working with clinical, medical, and operational leadership, the supervisor identifies service gaps, improves workflows, and helps ensure patients receive timely, coordinated support during treatment and their transition to the community.

The role also provides direct case management services as needed, coordinates community resources and legal obligations, supports medical care and complex discharge planning, and maintains documentation and interdisciplinary communication. Work is typically performed in an office environment with a moderate noise level and regular telephone, in-person, reading, document-response, typing, and repetitive-motion activities.

Requirements

• Apply for RAAC credentials within 30 days of hire.
• Apply for MAR credentials within 30 days of hire.
• Obtain CPR/First Aid certification within 30 days of hiring.
• Valid Washington driver’s license and clean driving record.
• Ability to pass background checks and drug screening.
• High school diploma or equivalent required.
• Two years of case management experience required.
• Experience working with patients with substance use disorders (SUD) and co-occurring disabilities.
• Computer and electronic health record (EHR) literacy.
• Experience working with individuals with substance use disorders, co-occurring mental health conditions, and complex psychosocial needs.
• Strong organizational, interpersonal, conflict-resolution, and problem-solving skills.
• Proficiency with electronic health records, clinical documentation, and performance monitoring.

Nice To Haves

• Associate degree in SUD studies or bachelor's degree preferred.
• Prior supervisory, team leadership, or staff development experience strongly preferred.

Responsibilities

• Provide direct supervision, guidance, and support to Case Managers and Medical Case Managers.
• Set performance expectations, assign responsibilities, and distribute workloads and patient assignments appropriately.
• Conduct regular individual supervision and team meetings to review performance, address challenges, and promote consistent practices.
• Monitor staff productivity, service quality, and completion of responsibilities; provide coaching and corrective feedback as needed.
• Conduct performance evaluations, identify professional development needs, and support training and skill development.
• Address staff performance concerns, interpersonal conflicts, and accountability issues with organizational leadership and Human Resources.
• Monitor case management documentation for accuracy, timeliness, completeness, and compliance with organizational and regulatory expectations.
• Monitor departmental performance, identify operational inefficiencies, and implement process improvements.
• Coordinate with Clinical, Health Team, Admissions, and other departments to support communication, service coordination, and resolution of patient care barriers.
• Participate in hiring, onboarding, training, and evaluation of Case Management and Medical Case Management staff.
• Ensure departmental compliance with policies, procedures, confidentiality requirements, and regulatory standards.
• Provide direct case management services as needed, including assessing patient needs, coordinating resources, and resolving barriers to treatment.
• Support coordination of housing, employment, education, benefits, identification, transportation, and other community resources.
• Oversee coordination of legal obligations, including court appearances, probation requirements, attorney communication, and necessary documentation.
• Support medical care coordination, including access to outside providers, appointments, referrals, and continuity of care.
• Assist with complex discharge planning and transitions to appropriate community services and recovery supports.
• Maintain accurate, timely documentation and participate in interdisciplinary case reviews and treatment team communication.

Benefits

• Company-paid medical insurance, dental insurance, and vision insurance.
• Employer-sponsored wellness programs.
• Generous vacation and sick leave.
• 10 paid holidays.
• Flexible work schedule.
• 401(k) with company matching.
• Industry-leading training and conferences.
• Tuition reimbursement for relevant courses.
• Employee discounts on products and services, including travel, entertainment, and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED