Case Manager Unit Supervisor

Arizona Department of Administration•Phoenix, AZ

4d•Onsite

About The Position

The Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is hiring an experienced Case Manager Unit Supervisor. DDD provides people with developmental disabilities and their families with flexible, high-quality, member-driven services and supports that foster independent decision-making and community engagement. The role supervises a case management unit, oversees Person Centered Plans and case assignments, and supports staff and members through coaching, technical assistance, and on-site observation. The position is based at 8620 North 22nd Avenue, Phoenix, Arizona 85021. Salary is $58,510–$65,901, Grade 19. The posting closes October 29, 2026. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor. The position requires driving to members’ homes, program sites, planning meetings, and sometimes other locations for team or leadership meetings. Supervisors may also be required to attend interviews.

Requirements

Meet one of the stated qualifications under AHCCCS Contract No. YH6-0014: be an Arizona-licensed registered nurse in good standing; have a social work degree and at least three years of case management experience; or have a bachelor’s degree in psychology, special education, or counseling plus at least three years of case management experience and three years of management experience.
Internal candidates may qualify as a Case Manager with five years of good-standing service, with or without a degree. AHCCCS may also permit internal candidates being promoted to Supervisor to have a degree in a similar or related field plus at least three years of case management experience and three years of management experience, as determined by the Division.
Have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968.
Pass searches of the Department of Child Safety Central Registry and Adult Protective Services Registry.
Successfully pass background and reference checks; employment is contingent on completing the process and the agency’s ability to reasonably accommodate restrictions.
Meet driver’s license requirements if driving or using a vehicle is an essential job function.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Knowledge of federal and state statutes, agency policies and procedures regarding care and treatment of people with developmental disabilities, and agency personnel rules and practices.
Knowledge of case management principles and practices, including methods and procedures for developing Individual or Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities.
Knowledge of crisis management and HIPAA.
Skills in oral and written communication; counseling and interacting with members and families; conducting needs assessments; leadership and team building; workload management; and problem identification and resolution.
Ability to assess needs and determine the suitability of plans; teach, coach, and train; analyze issues and develop positive solutions; use Microsoft Office and internet/intranet-based programs; supervise professional staff; and maintain confidentiality.

Responsibilities

Supervise and direct subordinate staff; provide training, guidance, coaching, and mentoring.
Hold one-on-one meetings with staff at least twice monthly and complete semi-annual and annual performance evaluations.
Review cases assigned to the unit, assess needs, and assign cases to staff.
Provide technical advice and assistance regarding the development, implementation, and monitoring of members’ Person Centered Plans (PCPs).
Review PCPs developed by Support Coordinators to ensure member needs are met and assignments are completed on time and to quality standards.
Drive to members’ homes and program sites to observe PCP meetings and Support Coordinator interactions with members and families.
Attend planning meetings to assist staff with complex members and planning, and complete planning meetings in a Support Coordinator’s absence.
Attend meetings with teams and leaders at alternative locations as required; interviews may also be required.
Meet with subordinate staff to identify needed changes and modifications to PCPs.
Review, verify, and authorize expenditures for compliance with budgetary constraints.
Prepare reports relating to cases assigned to the work unit.
Complete special projects as assigned, including unit, district, or statewide training.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities