Case Manager Assistant

PACS

6d•$30 - $35

About The Position

Peninsula Post Acute is seeking a reliable, dependable, and compassionate Case Manager Assistant to support residents, families, and the Case Management team. The role provides administrative and care coordination support to help ensure residents receive timely services and experience a smooth transition throughout their stay and discharge process. The ideal candidate is organized, detail-oriented, professional, and committed to excellent customer service while collaborating with residents, families, healthcare providers, and interdisciplinary team members.

Requirements

Strong organizational and multitasking skills.
Excellent communication and customer service abilities.
Dependability, strong follow-through, and attention to detail.
Ability to prioritize responsibilities in a fast-paced environment.
Proficiency with computers and standard office applications.
Ability to work effectively with residents, families, and interdisciplinary teams.
Positive attitude, strong work ethic, and willingness to assist where needed.

Nice To Haves

Previous experience in healthcare, skilled nursing, rehabilitation, social services, case management, or a related field is preferred.

Responsibilities

Assist Case Managers with daily administrative and coordination duties.
Communicate with residents, families, hospitals, healthcare providers, and community agencies.
Support discharge planning and coordinate post-discharge services.
Maintain accurate documentation and resident records.
Assist with referrals, appointments, transportation arrangements, and follow-up services.
Coordinate information between departments to ensure timely completion of tasks.
Monitor outstanding items and follow through to completion.
Maintain confidentiality and comply with HIPAA and facility policies.
Provide professional, compassionate support to residents and their families.
Perform additional duties as assigned to support the Case Management department.