Case Manager Assistant

Naqvi Injury Law • Spring Valley, NV

5d • Onsite

About The Position

A Case Manager Assistant supports the case management team in coordinating and maintaining personal injury cases from client retention through the progression of each claim. The role involves client communication, medical treatment coordination, records and bill requests, insurance information, case documentation, and other administrative work needed to keep cases organized and moving forward. The successful candidate is proactive, dependable, detail-oriented, and able to manage multiple priorities while delivering exceptional client service in a fast-paced law firm environment.

The position operates in a professional, climate-controlled office with moderate noise and frequent interaction with clients and team members. It is a high-pressure, fast-paced role that involves managing a high volume of calls while maintaining professionalism, accuracy, and customer service. Standard work weeks require at least 40 hours, with occasional evening or weekend work based on client needs and business demands. The employee must be able to remain seated or standing in a stationary position for at least 80% of the workday and will use a computer, telephone, headset, and other office equipment. The role includes prolonged screen and telephone use and frequent communication in person, by telephone, email, or approved digital platforms. A polished, professional, client-ready appearance is required.

Requirements

• Provide stellar customer service.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to communicate professionally and courteously with clients, medical providers, insurance representatives, and team members.
• Excellent organizational skills and ability to manage multiple cases, tasks, and priorities.
• Keen attention to detail and accuracy.
• Ability to follow up consistently and take ownership of assigned tasks.
• Ability to remain calm and professional in a fast-paced, high-volume environment.
• Strong judgment, common sense, and problem-solving skills.
• Ability to maintain strict confidentiality regarding client and firm matters.
• Proficiency with Microsoft Office Suite and computer-based systems.
• Ability to learn and effectively use the firm’s case management system.
• Must be bilingual in Spanish.
• Ability to work a minimum of 40 hours per week and occasionally work evenings or weekends based on client needs and business demands.
• Ability to remain seated or standing in a stationary position for 80% or more of the workday.
• Ability to operate a computer, telephone, headset, and other office equipment, and handle prolonged screen and telephone use.
• Maintain a polished, professional, client-ready appearance.

Nice To Haves

• Previous personal injury or law firm experience is preferred.
• Previous case management, medical office, insurance, or customer service experience is preferred.
• Current Nevada Notary Public commission is a plus.

Responsibilities

• Assist Case Managers with day-to-day management and coordination of personal injury cases.
• Follow up with medical providers regarding outstanding medical records, bills, and other documentation.
• Request, obtain, organize, and maintain medical records and billing documentation.
• Review incoming records and bills for completeness and route information to the appropriate Case Manager or team member.
• Assist with gathering and maintaining insurance information, claim information, and other relevant case documentation.
• Accurately update client and case information in the firm’s case management system.
• Maintain organized and up-to-date electronic and physical case files.
• Track outstanding case tasks, requests, records, bills, and other documentation to ensure timely follow-up.
• Assist Case Managers with preparing routine correspondence, forms, and other case-related documents.
• Communicate and coordinate with medical providers, insurance companies, clients, attorneys, and other parties as directed.
• Follow up on outstanding requests and communicate unresolved issues to the appropriate Case Manager.
• Assist with preparing case files and documentation for attorney review and other stages of the case.
• Maintain confidentiality of client and firm information.
• Provide consistent and exceptional customer service throughout the life of the client’s case.
• Follow established case management procedures and firm policies.
• Meet established department goals and performance standards.
• Perform other duties as assigned.

Benefits

• Eligibility for health coverage after 60 days of employment, subject to plan terms; the company covers the employee medical premium.
• Eligibility for dental coverage after 60 days of employment, subject to plan terms.
• Eligibility for vision coverage after 60 days of employment, subject to plan terms.
• Life insurance.
• Eligibility to voluntarily participate in a 401(k) plan with company match, subject to plan terms.
• 15 days of paid time off earned on a non-accrual basis following 60 days of employment.
• Paid holidays following 60 days of employment.
• Competitive salary and perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed