Case Manager Assistant

Shawnee Health Service•Carterville, IL

7d•$16 - $17•Onsite

About The Position

Shawnee Health is seeking a Case Manager Assistant for its Shawnee Health Shawnee Alliance Carterville office. The position reports directly to the Administrative Social Services Supervisor. The role provides administrative and intake support for participant services, communicates with the public and outside agencies, maintains participant files, and enters information into assigned databases. The assistant is expected to interact in a caring and helpful manner and attend required training sessions.

Requirements

Training in business office procedures or secretarial duties.
Excellent written and verbal communication skills.
General knowledge of office equipment operation.
Competence using computers.

Nice To Haves

An associate’s or bachelor’s degree in business or office management.

Responsibilities

Answer telephones, provide information about services, take messages, and transmit them to appropriate personnel in a timely manner.
Meet and greet the public in person and by telephone, and interact regularly with outside agencies.
Conduct intake interviews using program-specific intake forms and processes.
Verify participant status in the State of Illinois database before assessment authorization when necessary.
Maintain the filing system daily, including setting up, cross-referencing, terminating, and purging files.
Copy and mail pertinent documents.
Provide administrative management of participant services, including provider- and participant-specific issues.
Perform data entry into assigned databases.
Attend local and out-of-area in-service and required training sessions.