Case Manager Assistant

InnovaCare Health•Haines City, FL

About The Position

The Case Manager Assistant facilitates communication among caregivers in support of patients and provides administrative and outreach support to case managers, clinics, and clinicians. The role supports care coordination by following up on care-plan tasks, appointments, referrals, medications, and resources, and requires the individual to be accessible to the care management team and the clinics and clinicians they serve. The listed duties are not comprehensive, and management may alter the job description.

Requirements

A college degree or completion of college courses in healthcare, care management, or a similar focus.

Nice To Haves

Prior experience as a medical assistant, health coach, or in care management.

Responsibilities

Review daily schedules to identify high-cost patients.
Participate in daily clinic morning huddles.
Participate in weekly UM/CM rounds.
Perform task-driven outreach according to the plan of care.
Schedule follow-up appointments after emergency department events.
Send letters or reminders to patients who have not been seen or established care.
Follow up with other teams to ensure pending tasks are completed.
Provide Tier Two patient outreach for short-term case management.
Follow up with patients to confirm completion of referrals, DME, and specialist visits.
Assist with required paperwork from hospitals, skilled nursing facilities, long-term acute care facilities, and home health.
Make tuck-in calls to real-time rising-risk patients.
Assist case managers and clinic staff with daily outreach for specific tasks.
Confirm patients are taking their medications.
Confirm patients attended specialist appointments and update goals.
Confirm patients received DME, home health care, or other resources outlined in the plan of care.