ASSISTANT CASE MANAGER-CASE AIDE

Arizona Department of Administration • Tucson, AZ

3d • Onsite

About The Position

The Arizona Department of Child Safety is hiring an Assistant Case Manager – Case Aide to support children and families in its programs. The role works under the direction of a Case Manager and provides direct services, transportation, appointment coordination, visit supervision, referrals, and general case management and clerical support. Positions are based at various Tucson office locations and a Yuma office location. The role may require work outside regular hours, including weekends, holidays, and overtime.

Requirements

• High school diploma or GED.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and public records will be considered.
• Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
• Demonstrate compassionate communication and active listening when supporting families in sensitive situations.
• Use attention to detail for clerical tasks such as data entry, file maintenance, and document preparation.
• Collaborate effectively with case managers, supervisors, and service providers.
• Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.

Nice To Haves

• Basic principles of human and social services.
• Child welfare and family support concepts.
• Basic safety practices related to client transportation and child safety seating.

Responsibilities

• Support children and families under the direction of a Case Manager.
• Provide direct services in Department of Child Safety programs.
• Transport clients and ensure proper use of child safety seats.
• Schedule appointments and coordinate services.
• Supervise parent-child visits.
• Refer clients to community resources.
• Attend court hearings and required meetings.
• Document client interactions and activities.
• Provide general case management and clerical support.
• Safely transport children to appointments while complying with driving and safety requirements.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually.
• Generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligibility for promotion to DCS Specialist Trainee after four years of successful service, at $21.70 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED