ASSISTANT CASE MANAGER-CASE AIDE

Arizona Department of Administration•Avondale, AZ

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency that partners with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. The Assistant Case Manager – Case Aide supports children and families in DCS programs under the direction of a Case Manager, providing direct services and general case management and clerical support. The role is based in Avondale, Glendale, Peoria, or Phoenix and pays $17.34 per hour. Applications are reviewed daily, and the requisition is open until filled. The position involves transporting clients, scheduling appointments, coordinating services, supervising parent-child visits, referring clients to community resources, attending court hearings and required meetings, and documenting interactions and activities. Work outside regular hours, including weekends, holidays, and overtime, may be required. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, listed at $21.70 per hour.

Requirements

High school diploma or GED.
Valid driver’s license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Work history, Central Registry, and Public Record will be considered.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Basic principles of human and social services.
Child welfare and family support concepts.
Basic safety practices related to client transportation and child safety seating.
Ability to work outside regular hours, including weekends, holidays, and overtime, when required.

Responsibilities

Support children and families under the direction of a Case Manager.
Provide direct services in Department of Child Safety programs.
Transport clients and ensure proper use of child safety seats.
Schedule appointments and coordinate services.
Supervise parent-child visits.
Refer clients to community resources.
Attend court hearings and required meetings.
Document client interactions and activities.
Provide general case management and clerical support.
Build and maintain professional relationships with children, parents, caregivers, and multidisciplinary team members.
Communicate compassionately and listen actively when supporting families in sensitive situations.
Complete clerical tasks such as data entry, file maintenance, and document preparation with attention to detail.
Collaborate with case managers, supervisors, and service providers.
Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
Safely transport children to appointments while complying with driving and safety requirements.