Assistant Case Manager-Case Aide

Arizona Department of Administration • Phoenix, AZ

19h

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency that partners with families, caregivers, and communities to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. The Assistant Case Manager – Case Aide supports children and families in DCS programs under the direction of a Case Manager and provides direct services, transportation, visit supervision, service coordination, documentation, and general case management and clerical support. The position is based in Gilbert, Mesa, Phoenix, or Tempe, Arizona, and pays $17.34 per hour. Work outside regular hours, including weekends, holidays, and overtime, may be required. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, at $21.70 per hour.

Requirements

• High school diploma or GED.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Work history, Central Registry, and public records will be considered.
• Ability to build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
• Compassionate communication and active listening when supporting families in sensitive situations.
• Attention to detail for data entry, file maintenance, and document preparation.
• Ability to collaborate with case managers, supervisors, and service providers.
• Ability to use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
• Ability to safely transport children while complying with driving and safety requirements.
• Knowledge of basic principles of human and social services.
• Knowledge of child welfare and family support concepts.
• Knowledge of basic safety practices related to client transportation and child safety seating.

Responsibilities

• Support children and families under the direction of a Case Manager.
• Provide direct services in Department of Child Safety programs.
• Transport clients and ensure proper use of child safety seats.
• Schedule appointments and coordinate services.
• Supervise parent-child visits.
• Refer clients to community resources.
• Attend court hearings and required meetings.
• Document client interactions and activities.
• Provide general case management and clerical support.
• Work outside regular hours, including weekends, holidays, and overtime, if required.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually.
• Generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligibility for promotion to DCS Specialist Trainee after four years of successful service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED