CASE AIDE

Arizona Department of Administration • Coolidge, AZ

4d • $37,440 - $38,376 • Onsite

About The Position

The Arizona Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as a Case Aide. This role functions as staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units, assisting with casework directed by Unit Supervisors, Human Service Specialists, and administrative and secretarial staff. Travel is required within the District, and due to distances in rural areas, travel may be extensive. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcotracted by a DDD Qualified Vendor.

Requirements

• Basic human needs, human growth, personality, and behavior.
• Principles and practices of case management.
• Community resources.
• Tracking systems.
• General office procedures.
• Applying federal laws, state statutes, and agency policies and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication.
• Organizational skills.
• Initiating, developing, and maintaining member files.
• Adapt and be sensitive to a variety of cultures.
• Maintain and display professional demeanor.
• Establish family and professional partnerships.
• Work effectively with a wide range of personalities.
• Assess/review documents to determine importance to meeting member/family needs.
• Possess and retain a current, valid class-appropriate driver’s license.
• Complete all required training and successfully pass all necessary driver’s license record checks.
• Maintain acceptable driving records.
• Successfully pass background and reference check.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Possess a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07.
• Be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.

Nice To Haves

• At least 1 year of customer service experience or working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).

Responsibilities

• Sets-up and maintains all appropriate documentation in member records and secondary history files. Tracks closed and archived records.
• Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Support Coordinators who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
• Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc; completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files.
• Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc. Completes vehicle reports. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.
• Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party.
• Prepares a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information.
• Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits. Monitors member billing records.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed