Assistant Case Manager - Case Aide

Arizona Department of Administration•Payson, UT

3d•Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. DCS describes its employees as “Compassioneers,” serving vulnerable children and families with compassion, integrity, and accountability. The Assistant Case Manager – Case Aide supports children and families in DCS programs under the direction of a Case Manager. The role includes providing direct services, transporting clients, coordinating appointments and services, supervising parent-child visits, referring clients to community resources, attending court hearings and required meetings, documenting interactions and activities, and providing general case management and clerical support. The position may require work outside regular hours, including weekends, holidays, and overtime. The position is located at 407 W. Main Street, Payson, AZ 85541, and pays $17.3484 per hour. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, which pays $21.70 per hour.

Requirements

High school diploma or GED.
Valid driver’s license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Work history, Central Registry, and Public Record will be considered.
Knowledge of basic principles of human and social services.
Knowledge of child welfare and family support concepts.
Knowledge of basic safety practices related to client transportation and child safety seating.

Responsibilities

Support children and families under the direction of a Case Manager.
Provide direct services in Department of Child Safety programs.
Transport clients and ensure proper use of child safety seats.
Schedule appointments and coordinate services.
Supervise parent-child visits.
Refer clients to community resources.
Attend court hearings and required meetings.
Document client interactions and activities.
Provide general case management and clerical support.
Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
Communicate compassionately and use active listening when supporting families in sensitive situations.
Complete clerical tasks such as data entry, file maintenance, and document preparation with attention to detail.
Collaborate with case managers, supervisors, and service providers.
Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
Safely transport children to appointments while complying with driving and safety requirements.