Case Manager Jobs

About The Position

Requirements

• Associate's degree, working toward a degree in a related field, or a high school diploma/GED with at least two years of successful employment in a housing- and/or benefits-maximization-focused program.
• Experience managing individuals with substance abuse and mental health conditions.
• Knowledge of housing services, challenges, and resources in the relevant demographic area.
• Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and state insurance programs.
• Excellent organizational and problem-solving skills.
• Warmth, empathy, and the ability to set limits while maintaining a positive and respectful attitude.
• Flexibility, good judgment, organizational skills, and reliability.
• Proficiency using computers, word processing, spreadsheets, and the internet.
• Ability to frequently climb stairs and lift or move up to 20 pounds.
• Normal range of eyesight and hearing, with or without corrective equipment.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Bilingual/bicultural ability, especially in Spanish or Khmer.

Responsibilities

• Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
• Collect tenant rents, follow up on late rent collections, distribute notices, and submit rents to Bridgewell financial services.
• Conduct quarterly apartment inspections or inspections as situations warrant, prepare correspondence and reports for the supervisor, and send tenant follow-up letters as needed.
• Mediate common in-house disputes between tenants with the Property Manager.
• Report tenant-reported maintenance needs to the Bridgewell Facilities Department in a timely manner.
• Help individuals complete HUD housing applications, education applications, and other housing- and continuing-education-related documents.
• Document housing progress for each tenant using the HUD HMIS system and tier client medical records.
• Conduct individual and group informational or educational sessions focused on housing stabilization, housing challenges, and related issues.
• Help individuals maximize benefits and income, including entitlements, work opportunities, and insurance management.
• Maintain required documentation according to HUD and applicable regulatory standards.
• Maintain applicable core training certifications.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across Bridgewell's programs.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.