V108 - Bilingual Personal Injury Case Manager

Job Duck

4d • $1,220 - $1,320 • Remote

About The Position

Join Job Duck as a Bilingual Personal Injury Case Manager and help clients feel informed, supported, and confident throughout their legal journey. Serve as a trusted point of contact while coordinating medical records, insurance information, provider billing, and essential case documentation. Consistent follow-up and accurate case management help attorneys and paralegals move cases forward efficiently. This role is suited to an empathetic, organized professional who communicates confidently, takes initiative, and balances compassion with appropriate assertiveness. The position offers meaningful daily impact and professional development within a collaborative legal environment.

The role involves communicating with clients, medical providers, healthcare facilities, insurance representatives, attorneys, and paralegals. Responsibilities include developing post-intake files, requesting and tracking records and bills, verifying insurance coverage, coordinating provider billing and property damage matters when required, maintaining accurate confidential electronic case files, and providing consistent client updates. The position uses RingCentral for professional communications and handles approximately 30 mixed inbound and outbound calls per day.

The schedule is Monday through Friday, with availability required from 8:30 AM to 5:00 PM Pacific Time and a 30-minute lunch. The listed work shift is 8:30 AM–5:30 PM [PST][PDT]. A reliable internet connection and professional remote work environment are required. Monthly compensation is $1,220 to $1,320 USD. Full professional fluency in English and Spanish is required.

Requirements

• Full professional fluency in English and Spanish.
• Experience communicating with clients, medical providers, healthcare facilities, and insurance companies.
• Ability to manage approximately 30 mixed inbound and outbound calls per day.
• Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time; the daily schedule includes a 30-minute lunch.
• Experience requesting, tracking, and organizing medical records and related documentation.
• Familiarity with insurance coverage verification, medical provider billing, and balance tracking.
• Ability to maintain accurate, complete, and confidential electronic case files.
• Comfort supporting personal injury matters, including auto accident cases and property damage coordination.
• Proficiency with RingCentral for client and provider communications.
• Reliable internet connection and a professional remote work environment.
• Bilingual English and Spanish communication.
• Personal injury case management.
• Client relationship management.
• Medical records coordination.
• Insurance coverage verification.
• Medical provider communication.
• Billing and balance tracking.
• Property damage coordination.
• Legal documentation management.
• Case file organization.
• Written and verbal communication.
• Active listening.
• Client-centered service.
• Persistent follow-up.
• Attention to detail.
• Time management.
• Task prioritization.
• Critical thinking.
• Problem solving.
• Confidential information handling.
• Cross-functional collaboration.
• Professional phone etiquette.
• Adaptability.
• Accountability.
• Reliability.
• Transparency.
• Trustworthiness.
• Initiative.
• Self-motivation.
• Empathy.
• Assertive communication.
• Long-term commitment.
• Continuous learning.

Nice To Haves

• Prior experience in personal injury case management, legal support, insurance coordination, medical records management, or a related role is preferred.
• Familiarity with legal case management systems, customer relationship management platforms, and electronic document management tools is preferred.

Responsibilities

• Take ownership of assigned follow-ups and complete responsibilities with minimal supervision.
• Collaborate with attorneys, paralegals, and other team members to keep cases moving forward.
• Escalate urgent concerns, case delays, and documentation issues to the appropriate legal team member.
• Provide attorneys and paralegals with timely updates regarding case progress, documentation, coverage information, balances, and relevant findings.
• Support post-intake file development by gathering and organizing required case information.
• Assist with property damage coordination for auto accident cases when required.
• Track outstanding balances after clients complete medical treatment.
• Coordinate billing matters with medical providers to promote accurate and timely processing.
• Track medical record requests and update internal case files with accurate status information.
• Persistently follow up on outstanding medical records, bills, and incomplete documentation.
• Request medical records, bills, and supporting documentation from medical providers and healthcare facilities.
• Handle approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives.
• Adapt to evolving procedures and expanded responsibilities as the position grows.
• Maintain proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness.
• Accurately document client, provider, and insurance communications.
• Prepare and send letters of representation.
• Identify missing or incomplete documents and conduct timely follow-up with the appropriate parties.
• Use RingCentral to manage professional communications with clients and external parties.
• Maintain complete, organized, accurate, and confidential electronic case files.
• Serve as the main point of contact for clients, provide timely case updates, and maintain consistent communication throughout the case lifecycle.
• Verify insurance coverage details and document findings within the appropriate internal systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed