Case Manager (Personal Injury/Bilingual)

Cruitin • Fort Worth, TX

22h

About The Position

An award-winning personal injury law firm is seeking a full-time, bilingual Personal Injury Case Manager for its high-volume, client-centered pre-litigation department. The Case Manager guides personal injury clients from initial intake through settlement resolution or transfer to the litigation department, serving as the connection among clients, medical providers, insurance adjusters, and the supervising attorney. Fluency in English and Spanish is required to support the firm's diverse client base.

The role involves managing client relationships, investigating claims, resolving property damage issues, coordinating medical treatment, collecting and organizing records, preparing files and demand materials, and advancing cases efficiently. The Case Manager also supports lien negotiations, case closings, and client disbursements. The position offers a salary of $65,000 to $85,000 per year, performance-based settlement bonuses, benefits, and professional development opportunities.

Requirements

• Three to ten years of progressive, direct experience as a Case Manager or Paralegal in a high-volume plaintiff personal injury law practice, with substantial pre-litigation experience.
• Complete fluency in spoken and written English and Spanish, including reading comprehension and the ability to translate complex legal and medical documents.
• Advanced proficiency with legal case management platforms such as Filevine, Clio, Needles, Casepeer, or MyCase.
• Strong skills with Microsoft Word, Excel, and Outlook, and Adobe Acrobat Pro.
• Practical understanding of PIP, MedPay, bodily injury, property damage, UM/UIM coverage, and health insurance subrogation involving Medicare, Medicaid, and ERISA plans.
• Strong grasp of personal injury medical terminology, anatomical references, diagnostic coding, chiropractic care, and surgical interventions.
• Exceptional organizational, written communication, verbal communication, and interpersonal skills.
• Empathy, high emotional intelligence, and the ability to manage a high-volume caseload under tight deadlines without micromanagement.

Nice To Haves

• Associate degree, bachelor's degree, or Paralegal Certificate from an ABA-approved institution.
• Experience drafting substantive personal injury demand packages from raw medical records.
• A proven record of negotiating medical lien reductions with providers and third-party collection agencies.

Responsibilities

• Serve as the daily point of contact for a portfolio of pre-litigation personal injury clients in English and Spanish.
• Conduct initial client intake interviews and gather details about incidents, insurance policies, involved parties, and injuries.
• Explain the claims process, legal concepts, timelines, and medical management to clients clearly and empathetically.
• Provide regular client status updates, monitor recovery and health changes, address concerns, and respond to inquiries.
• Open claims with relevant auto insurers for first-party and third-party coverages, including PIP, MedPay, liability, and UM/UIM.
• Request and analyze liability documentation, such as police reports, 911 calls, incident reports, surveillance footage, and witness statements.
• Coordinate property damage claims, including total loss evaluations, vehicle repairs, rental cars, and diminished value claims.
• Identify applicable insurance coverage, request policy declaration pages, and track coverage position letters.
• Coordinate initial and ongoing medical appointments with appropriate specialists and treatment providers.
• Track medical compliance and treatment gaps, monitor diagnostic testing, and obtain test findings and radiology narratives.
• Help uninsured or underinsured clients obtain treatment through medical liens or Letters of Protection and document related agreements.
• Request, follow up on, and organize medical records, billing ledgers, and health insurance subrogation itemizations.
• Obtain employment records and verify lost wages using employer documents, tax returns, and physician disability notes.
• Draft lien reduction requests and negotiate balances with medical lien holders, health insurers, and subrogation agencies.
• Prepare pre-demand summaries for the handling attorney, covering liability, medical care, billing, and losses.
• Draft pre-litigation demand letters under attorney supervision.
• Use legal practice management software to accurately log calls, emails, documents, and tasks.
• Audit assigned files, advance cases through each phase, and identify and address bottlenecks.
• Coordinate file transitions with the litigation team when pre-litigation settlement is not reached.
• Assist with closing statements, updated medical lien reductions, and client disbursements.

Benefits

• Performance-based monthly, quarterly, or annual case settlement bonuses.
• Medical, dental, and vision insurance with significant employer contributions toward premiums.
• 401(k) retirement plan with employer matching contributions.
• Paid time off covering vacation and personal days.
• Paid firm holidays and annual year-end office closures.
• Continual training workshops and legal seminar sponsorships.
• Clear internal career mobility trajectories.
• Collaborative and supportive team environment prioritizing modern technology and a balanced workload.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed