Personal Injury Case Manager

Distro•Henderson, NV

1d•$30 - $40•Onsite

About The Position

The firm is seeking an experienced, bilingual English/Spanish Personal Injury Case Manager to manage a portfolio of pre-litigation personal injury matters from post-intake case development through settlement. The Case Manager is the primary point of contact for assigned clients and is responsible for overall case strategy, medical management, treatment monitoring, client and insurance-adjuster communication, demand preparation and review, settlement negotiation under attorney supervision, and timely case progression. This is not a purely administrative role; Case Managers are expected to understand each case's facts, injuries, treatment, coverage, damages, risks, and strategic posture, and to make informed recommendations to the supervising attorney. The expected starting caseload is approximately 70 to 80 active cases, with the possibility of increasing to approximately 100 as technology and workflows develop. Case Managers are expected to meet KPIs, follow SOPs, maintain accurate records, provide timely follow-up, monitor treatment and avoid gaps in care, obtain and evaluate coverage information, review demands efficiently, and progress cases without unnecessary delay while maintaining quality. They work in tandem with Case Coordinators who may assist with claims setup, records and billing requests, lien matters, and routine administrative tasks. The role includes guiding clients through medical treatment; reviewing medical records, diagnostic reports, bills, and treatment summaries; identifying gaps and documentation needs; explaining case progress and expectations in English and Spanish; communicating with insurance adjusters and medical providers; reviewing AI-generated demand packages for accuracy and completeness; negotiating claims under attorney supervision; supporting property-damage matters; coordinating settlement distribution communications; and preparing clear handoffs to litigation when needed. Case Managers do not remain responsible for a case's litigation phase after formal transfer. The firm uses EvenUp's AI-powered case-management platform as its primary system and expects the Case Manager to adopt automated workflows and verify AI-generated work independently. Previous EvenUp experience is not required; experience with Filevine or comparable legal case-management software is beneficial. The position is on-site at the firm's office in Henderson, Nevada. Candidates must be able to commute reliably and work the established full-time schedule; remote employment is not available for this opening.

Requirements

At least one year of direct personal injury law firm experience.
Experience managing or materially supporting pre-litigation personal injury cases.
Professional fluency in written and spoken English and Spanish, including the ability to accurately communicate legal and medical concepts in both languages.
Experience communicating directly with personal injury clients.
Working knowledge of motor vehicle accident claims and the pre-litigation personal injury case lifecycle.
Ability to interpret medical records, diagnostic reports, treatment notes, and billing ledgers.
Experience communicating with insurance adjusters and medical providers.
Ability to manage a substantial caseload and competing deadlines.
Strong attention to detail, organization, prioritization, and follow-up skills.
Ability to work independently after training and exercise sound judgment about when to act independently or request attorney guidance.
Comfort with case-management software and digital workflows, and willingness to adopt AI-based technology and changing SOPs.
Professional, empathetic, and client-focused communication skills.
Reliable transportation and ability to work on-site in Henderson, Nevada.

Nice To Haves

Three or more years of personal injury case-management experience.
Experience independently managing 70 or more active cases.
Experience managing motor vehicle accident claims from intake through settlement.
Experience with medical-management strategy.
Experience reviewing demands or AI-generated demand packages.
Experience negotiating personal injury claims under attorney supervision.
Experience obtaining policy limits and declaration pages.
Property-damage experience.
Experience with Filevine, EvenUp, or comparable legal case-management software.
Familiarity with Nevada personal injury practice and insurance procedures.
Experience working with KPIs, productivity expectations, and formal SOPs.
Certified Nevada Notary Public or willingness to obtain notary certification.

Responsibilities

Manage a portfolio of pre-litigation personal injury cases from post-intake development through settlement.
Maintain an understanding of each case's facts, liability, injuries, treatment, insurance coverage, damages, and strategic posture.
Develop and update individualized case plans; monitor deadlines, milestones, tasks, and potential delays.
Identify risks, missing information, and strategic opportunities; advance cases according to firm KPIs and SOPs.
Escalate legal, ethical, medical, coverage, or valuation concerns to the supervising attorney.
Guide clients through treatment and monitor diagnoses, referrals, imaging, specialist care, procedures, and recovery.
Review medical records, diagnostic reports, billing ledgers, treatment summaries, and provider recommendations; identify treatment gaps and documentation deficiencies.
Communicate with clients about treatment compliance and follow-up, and coordinate with medical providers when information or updates are needed.
Serve as the primary client contact, provide regular case updates, explain processes and next steps, respond promptly, and document important communications in English and Spanish.
Communicate with liability and first-party insurance adjusters; promptly obtain policy information, declaration pages, and available limits, and follow up on outstanding coverage information.
Monitor liability decisions, coverage issues, recorded-statement requests, and claim developments; document adjuster communications and escalate complex issues.
Review AI-generated demand packages for factual, medical, financial, and legal accuracy; confirm supporting documents and exhibits are complete, correct errors, submit for attorney approval, and send approved demands.
Track demand deadlines and adjuster response dates.
Review settlement offers, communicate with adjusters about offers and counteroffers, negotiate claims under attorney supervision, and prepare case summaries and recommendations for attorney review.
Communicate authorized offers and settlement developments to clients, document negotiations, and follow attorney direction on settlement authority and strategy.
Work with Case Coordinators to support property-damage matters, including vehicle repairs, rental vehicles, total-loss documentation, and carrier communications.
Continue client communication after settlement, coordinate with the accounting and disbursement team, update clients on lien resolution and disbursement timing, and complete closure tasks.
Transfer cases to litigation when necessary, prepare clear handoff information, and explain the transition to the client.
Use EvenUp and other technology workflows, verify AI-generated work, maintain complete CRM data, adapt to system and SOP changes, and provide workflow feedback.
Work independently, meet performance expectations, and seek attorney input when appropriate.