Senior Case Manager | Personal Injury

The Ward Law Group, PL•New York, NY

2d•Onsite

About The Position

The Ward Law Group is seeking an experienced Personal Injury Senior Case Manager to join our New York personal injury team. This is an opportunity for an accomplished personal injury professional who can independently manage a high-volume caseload while providing exceptional service to clients throughout the life of their cases. The ideal candidate has extensive New York personal injury experience, strong knowledge of New York procedures and deadlines, and experience handling cases involving auto accidents, premises liability, construction/Labor Law matters, and other complex personal injury claims. As a senior member of the team, you will also serve as a resource and mentor to junior case managers and support staff.

Requirements

Bilingual in English and Spanish required
4–7+ years of personal injury case management experience
Strong New York personal injury experience required
Experience managing approximately 75–150+ active cases
Experience handling cases from intake through settlement and/or litigation
Experience with auto accident cases required
Strong understanding of New York CPLR deadlines and statutes of limitations
Knowledge of New York No-Fault/Article 51 and serious injury threshold requirements
Familiarity with discovery, bills of particulars, depositions, IMEs, and NYSCEF
Understanding of Medicare, Medicaid, private health insurance, and workers' compensation liens
Strong written and verbal communication skills
Excellent organization, deadline management, and attention to detail
Ability to work effectively with injured clients while maintaining professionalism, empathy, and urgency
Applicants must be authorized to work in the United States.
Experience with personal injury or legal case management platforms such as: Litify SmartAdvocate Filevine CASEpeer Clio Similar legal case management platforms
Proficiency with Microsoft Office, document management systems, and electronic filing tools is also expected.

Nice To Haves

Experience with premises liability, construction/Labor Law, and medical malpractice matters strongly preferred
Prior leadership, supervisory, training, or mentoring experience preferred
Knowledge of municipal notice-of-claim requirements involving entities such as NYC or the MTA is a plus
Bachelor's degree preferred; or Paralegal certificate or associate's degree

Responsibilities

Manage approximately 75–150+ personal injury cases from intake through settlement or litigation transition
Maintain regular communication with clients regarding case status, treatment, documentation, and next steps
Gather, organize, and review medical records, medical bills, accident reports, insurance information, and supporting documentation
Follow up with medical providers to ensure records and bills are obtained timely
Monitor statutes of limitations, CPLR deadlines, No-Fault requirements, and other critical New York case deadlines
Prepare correspondence, demand packages, case summaries, and documentation supporting settlement negotiations
Assist attorneys with discovery, bills of particulars, depositions, IMEs, and litigation preparation
Coordinate with insurance carriers, medical providers, opposing counsel, and other parties
Assist with NYSCEF filings and case documentation
Identify and track Medicare, Medicaid, health insurance, workers' compensation, and other potential liens
Support settlement and disbursement processes to ensure files are resolved accurately and efficiently
Maintain accurate and detailed case notes within the firm's case management system
Mentor and support junior case managers, paralegals, and other team members
Maintain strong productivity, quality, and client-service standards in a high-volume environment
Contact clients within 24 hours of receiving their case to introduce themselves.
Present initial settlement offers to clients within 48 hours of receipt.
Educate clients about further medical treatments such as injections, rhizotomies, surgeries, TBI treatment, etc.
Inform clients about the necessity to file lawsuits.
Return all client calls the same day.
Maintain bi-weekly communication with clients to ensure effective communication.
Inform clients of case settlements and explain the reductions process.
Follow up with insurance companies within 10 days after a settlement demand is sent and continue timely follow-ups until a response is received.
Communicate settlement offers and counteroffers under the direct supervision of an attorney.
Conduct settlement negotiations under the direct supervision of an attorney.
Confirm coverage information (UM, PIP, and BI coverages).
Follow up on Declaration pages from PIP, BI, UM, and UM Rejection forms if applicable.
Send UM subrogation waivers and follow up to confirm UM subrogation is waived.
Schedule mediations.
Prepare mediation/global settlement/settlement conference summaries or presentations.
Log initial offers within 24 hours of receipt.
Maintain thorough and accurate notes/records in Litify.
Keep client files updated in Litify.
Track offers, demands, and client authority in the negotiation link.
Save documents or photos in the appropriate folder.
Enter case resolution details in the resolution link.
Pay outstanding invoices and keep the expenses link updated.
Review and update links for injuries and treatment, approval requests, liens, Litify notes, litigations, negotiations, requests, resolutions, etc.
Use appropriate call subjects when logging calls.
Review settlement offers before sending them to insurance companies.
Revise surgical case reviews before clients undergo procedures.
Conduct weekly audits for all cases.
Discharge cases as needed.
Draft and file lawsuits on behalf of the attorney, when applicable.
Dismiss lawsuits on behalf of the attorney, when applicable.
Obtain estimates from providers before closing cases.
Follow up and obtain health insurance liens.
Check provider balances and obtain POD leader authority before settling cases with hospitals.
Ensure high standards of client service and satisfaction.
Address client concerns and inquiries promptly and professionally.
Contact clients every 14 days.
Return client voicemails the same day.

Benefits

Competitive salary commensurate with experience
Professional development and continuing education support
Collaborative, growth-oriented team environment
Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Tuition Assistance
Paid time off and paid holidays