CASE MANAGER

PRATT AREA COMMUNITY COUNCIL INC•New York, NY

4d•$27 - $30•Onsite

About The Position

IMPACCT Brooklyn is seeking a full-time Social Services Case Manager to support diverse, vulnerable adults, including chronically homeless individuals with special needs and co-occurring mental health and substance use disorders. The role provides person-centered, comprehensive case management focused on client health, safety, advocacy, service coordination, and independent living. The Case Manager manages a caseload of 12 clients and reports directly to the Case Management Supervisor. The position involves developing service plans, assessing client needs, coordinating care with community providers, delivering crisis intervention, facilitating group sessions, and documenting services in accordance with agency and contract standards. It is based in a professional office environment and may require travel to other facilities, as well as occasional evening and weekend work.

Requirements

Bachelor’s degree in social work, psychology, or mental health; five or more years of case management experience may be considered.
Strong written and verbal communication skills.
Working knowledge of computer programs, including email, Microsoft Word, and PowerPoint.

Nice To Haves

Master of Social Work degree.
Experience in a residential setting.
Bilingual Spanish proficiency.
Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.
Knowledge of person-centered and strengths-based methodology.
Knowledge of motivational interviewing and other information-gathering techniques.
Knowledge of group interaction theories and therapeutic intervention.
Knowledge of mental illness and common psychiatric diagnoses.
Knowledge of substance abuse issues and concerns.
Ability to engage and encourage people experiencing serious mental illness and substance abuse.
Ability to write meaningful, concise, and accurate progress notes and correspondence.
Good listening, speaking, and communication skills, including the ability to understand client needs and advocate on clients’ behalf.
Compassion when working with people in difficult situations or transitions.
Time-management and organizational skills to manage multiple clients, paperwork, and coordination with government officials and other workers.
Problem-solving and critical-thinking skills.

Responsibilities

Manage a caseload of 12 chronically homeless individuals with special needs.
Provide person-centered, best-practice, comprehensive and intensive case management services to clients with co-occurring disorders, including mental health and substance use disorders.
Work with clients to develop quarterly treatment service plans and objectives, complete bi-annual assessments of service needs, and prepare annual psychosocial assessments.
Assist clients with advocacy and obtaining benefits, entitlements, and legal services.
Provide crisis intervention and, when necessary, refer clients for psychiatric assessment.
Coordinate care collaboratively with service providers, including primary and ongoing medical, mental health, substance abuse, and supportive services.
Assist clients in obtaining and, when possible, achieving independent living.
Provide weekly face-to-face case management services and conduct monthly home inspections.
Maintain community partnerships with medical providers, treatment centers, detoxification programs, and rehabilitation programs.
Facilitate group sessions.
Present assigned clients’ psychosocial needs, strengths, and limitations during interdisciplinary care planning meetings and case conferences.
Ensure the integrity and confidentiality of client information.
Attend professional development training.
Document all contacts and services in compliance with contract and agency standards, and provide weekly contact progress notes to the Director by close of business Friday.
Perform other duties as required.
Adhere to the Social Work Code of Ethics.