Community Case Manager-HEARRT

CHRYSALIS CENTER INC • Hartford, CT

4d • $24 - $27 • Onsite

About The Position

The Community Case Manager provides community support and case management services, primarily through direct care in community-based settings. The role guides, assists, and supports individuals with complex psychiatric, substance abuse, medical, social, and legal issues to improve daily living skills and support their recovery. Hours may vary by program. New hires begin at the lowest end of the stated wage range.

Requirements

• Bachelor’s degree.
• One to two years of experience in mental health and substance abuse fields; a master’s degree may be considered in lieu of general experience.
• Experience managing program delivery and providing residential and community case management services.
• Proficiency with Microsoft applications and other computer applications used for data tracking and outcome reporting.
• Ability to adapt to change and competing priorities.
• Ability to de-escalate crisis situations with professionalism and sound judgment.
• Valid driver’s license, reliable vehicle, current vehicle registration, and insurance; these must be maintained.
• Ability to interact effectively with clients and members of teams within and outside the agency.
• Knowledge of and adherence to agency policies and procedures.
• Ability to solve practical problems and work with varied situations with limited standardization.
• Proficiency with computers, including Microsoft Office and electronic health records, as well as filing and other administrative skills.
• Skill in individual and group-based interventions.
• Strong organizational and time-management skills.
• Clear, concise verbal and written communication and presentation skills.
• Strong interpersonal skills, professional demeanor, and a positive, service-oriented attitude toward internal and external customers.
• Ability to adhere to strict confidentiality and HIPAA guidelines.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Provide community support services, which may include targeted case management, housing support, and teaching skill development.
• Complete timely rehabilitation assessments and reassessments, and complete or update recovery plans.
• Engage clients and partner with them to increase or maintain involvement in learning, motivation for change, work, and social activities.
• Pursue positive outcomes for clients in continuing education, employment, and socialization.
• Build relationships with clinical, educational, vocational, and other social service agencies to support clients in the community and promote increasing independence.
• Continuously assess clients, modify interventions as appropriate, and complete required documentation and paperwork according to funder, program, and agency requirements.
• Transport clients when appropriate, using a personal vehicle for agency business.
• Assist with facilitating self-help and advocacy support groups for program consumers.
• Attend and participate in required meetings.
• Follow Chrysalis Center, Inc. policies, procedures, and standards.
• Perform other duties as assigned.
• Maintain operational knowledge of human services principles and determine appropriate interventions for clients.
• Complete and maintain client documentation and required paperwork on time.
• Manage relationships on behalf of the agency and clients professionally and respectfully.
• Collaborate with the Chrysalis team and provide guidance, assistance, and support to clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level