Community Case Manager
About The Position
The Community Case Manager provides trauma-informed, survivor-centered case management to individuals seeking housing services through YWCA St. Joseph, with services potentially extended to others served by the organization. The role helps individuals identify needs, set individualized goals, access community resources, and work toward housing stability and independence, in accordance with Missouri Coalition Against Domestic and Sexual Violence service standards. The position coordinates assessments, goal setting, safety planning, referrals, and supportive or educational groups; builds relationships with community partners and service providers; and maintains knowledge of housing program requirements and other YWCA services. It also includes accurate documentation and data entry, confidentiality of client information, required meetings and trainings, and transportation support when needed. This is a 40-hour workweek with flexibility to meet guests’ needs and deadlines. Work takes place in an office environment at both the Bliss location and the main YWCA St. Joseph building, with travel between locations as needed. Flexible hours, including evenings and weekends, and some on-call responsibilities are required. Physical activities include prolonged standing or sitting, bending, stooping, occasional lifting, repetitive hand motions, and communicating with guests in person.
Requirements
- Bachelor’s degree in a human service field, or equivalent education and experience.
- Related case management experience is preferred.
- Knowledge of domestic and sexual violence dynamics is preferred.
- Knowledge of community resources is preferred.
- Excellent interpersonal and communication skills.
- Ability to maintain confidentiality.
- Ability to effectively engage and build relationships with diverse populations.
- Valid driver’s license and access to private transportation with insurance meeting minimum agency standards.
- Ability to work a 40-hour workweek with flexibility regarding days and times.
- Ability to work evenings and weekends based on guests’ needs and business demands, and to fulfill some on-call responsibilities.
- Ability to travel between the Bliss location and the main YWCA St. Joseph building as needed.
- Ability to stand or sit for long periods, bend, stoop, and occasionally lift.
- Ability to perform repetitive hand motions such as typing.
- Ability to perform activities requiring cooperation, instruction, persuasion, and speaking with others on a consistent basis.
- Ability to communicate effectively in person with guests.
- Ethical conduct, professional boundaries, relationship-building, effective communication, client focus, sound decision-making, organization, and technological aptitude.
Nice To Haves
- Bachelor’s degree in a human service field.
- Related case management experience.
- Knowledge of domestic and sexual violence dynamics.
- Knowledge of community resources.
Responsibilities
- Provide trauma-informed, survivor-centered case management according to MOCADSV service standards.
- Facilitate assessments, goal setting, safety planning, and other evaluations, reviewing and updating them as needed.
- Develop and maintain professional relationships with community members, partners, service providers, and other professionals.
- Coordinate and facilitate service referrals through community relationships.
- Maintain familiarity with housing funding standards, guidelines, and contracts applicable to the program.
- Maintain knowledge of other YWCA housing programs and services to support appropriate referrals and coordination.
- Provide transportation as needed to help clients access services and community resources.
- Maintain confidentiality of client information according to state and federal laws and YWCA policies.
- Ensure accurate and timely data entry and documentation of services, statistics, communications, and reporting in accordance with program and funder requirements.
- Develop and facilitate educational and supportive groups as identified or assigned.
- Attend required or assigned staff meetings and trainings.
- Demonstrate commitment to the YWCA mission of eliminating racism and empowering women.
- Perform other related duties as required or assigned.
- Travel between the Bliss location and the main YWCA St. Joseph building as needed to support program operations and client services.
- Work flexible hours, including evenings and weekends, and fulfill some on-call responsibilities.
- Provide transportation to guests as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
