Case Manager- Community Support

Family & Children's Services Career Center•Oklahoma City, OK

About The Position

The Case Manager coordinates client and family needs with available resources, advocates for clients, and helps them access community supports that promote independent functioning, recovery, and community integration. The role assesses client needs, establishes rapport, plans and delivers face-to-face services, follows up on service outcomes, and helps clients develop individualized recovery plans and independent living, social, and community-living skills. Services may be delivered individually or in groups and may include curriculum-based education and skills practice. At least 80% of the caseload must receive clinical services. The position supports a welcoming, recovery-focused, trauma-informed environment for people with behavioral health and/or co-occurring needs. It maintains professional relationships and works collaboratively with supervisors, peers, clients, families, and other professionals. The Case Manager monitors client eligibility for public benefits and assists with Health Home Services enrollment, while keeping client contact and financial information current. The role requires compliance with agency procedures, CARF and DMHSAS standards, confidentiality requirements, and applicable funding-source rules, including Medicaid and HCA regulations. It also requires timely, accurate clinical documentation using Collaborative/Therapeutic Documentation practices, completed with the consumer to the extent possible and on the date of service. The Case Manager may work evenings or weekends, provide services in community settings, and transport clients in a personal vehicle or agency-owned van or small bus.

Requirements

Meet ODMHSAS and HOPE requirements for Behavioral Health Case Manager II certification.
Obtain and maintain DMHSAS Case Manager certification.
Complete Therapeutic Options or approved safety training and annual updates.
Possess a current, valid Oklahoma driver's license and meet HOPE insurance requirements to transport clients.
Read and comprehend basic instructions, correspondence, and memos.
Write correspondence to courts, schools, and others; present information effectively in one-on-one and small-group settings; and complete thorough, accurate clinical documentation and paperwork.
Apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Seek supervisory assistance for additional training when needed and apply techniques and skills to essential job duties.
Demonstrate empathy, respect, and dignity when serving individuals with complex behavioral health needs.
Build trust, engage clients meaningfully, and respond to clients' emotional and physical circumstances.
Apply trauma-informed principles and create a safe, nonjudgmental environment.
Navigate service systems and advocate for clients seeking stability, independence, and recovery.
Work comfortably in community settings, including homes, shelters, hospitals, and public spaces.
Organize work, manage a full caseload, and meet documentation and billing standards.
Collaborate and communicate openly with a team while respecting diverse perspectives.
Use electronic health records, documentation systems, and virtual communication platforms.
Accept feedback and participate in ongoing training.
Meet the role's physical requirements, including occasional lifting or moving of up to 25 pounds and sufficient vision, hearing, and speech to perform job duties.

Nice To Haves

Case management experience in behavioral health or social services.
First Aid and CPR certifications may be required.
Wellness Coach Certification may be required.

Responsibilities

Coordinate client and family needs with available resources and provide client advocacy as needed.
Help clients find and access community resources that support independent functioning.
Assist clients individually and in groups with independent living, community living, and social skills, interests, leisure activities, and community integration.
Help clients develop individualized recovery plans addressing personal and interpersonal problems, independent living needs, goals, interests, abilities, and action plans.
Establish rapport with clients, assess needs, plan and deliver face-to-face services, and follow up on service outcomes.
Provide individual or group rehabilitation services, including curriculum-based education and skills practice, to address symptoms and build daily living and community integration skills.
Follow agency policies and procedures, applicable CARF and DMHSAS standards, confidentiality rules, and funding-source requirements, including Medicaid and HCA regulations.
Support a recovery-focused, welcoming, trauma-informed service environment for individuals with behavioral health and/or co-occurring needs.
Attend annual core competencies training related to co-occurring disorders and trauma.
Establish and maintain professional relationships with supervisors and peers and work cohesively within a team.
Monitor client eligibility for Social Security, Title XIX (Medicaid), QMB, Medicare, and other benefits; assist eligible clients with Health Home Services enrollment.
Maintain current client address, phone number, contact-person, and financial information.
Maintain strict confidentiality regarding consumer and family information.
Provide clinical services for at least 80% of the caseload.
Use Collaborative/Therapeutic Documentation practices and complete documentation on the date of service, with the consumer to the extent possible.
Report and document services according to agency policy and procedures.
Seek supervisory assistance and additional training as needed to enhance skills.
Communicate with other professionals about therapy or treatment, resources, techniques, and information.
Provide services in community settings and work evening or weekend hours when required.
Transport clients using a personal vehicle or agency-owned van or small bus, as required.
Perform other related duties as assigned.