Community Case Manager

Bernalillo County•Albuquerque, NM

20h•Onsite

About The Position

The Community Case Manager provides case management and counseling services to assigned clients. The role assesses individual needs, determines appropriate levels of care, and coordinates referrals. It supports clients in residential, community-based, and jail-based settings and works with external agencies to connect clients to treatment, healthcare, legal, and social services. The position’s duties may vary depending on specific job assignments and responsibilities. A majority of essential duties are performed indoors in a temperature-controlled environment, with some outdoor duties and exposure to natural weather conditions. The work may involve noise, vibration, fumes and odors, contagious diseases, potentially hostile or dangerous situations, stairs, uneven or wet surfaces, and operating a vehicle. Office equipment and materials include a telephone, computer, printer, copy machine, forms, paperwork, reports, writing utensils, and office supplies. First aid and oxygen equipment may be handled occasionally.

Requirements

Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field.
One year of work experience in criminal justice, social work, counseling, or a related field.
An equivalent combination of related education and/or experience may be considered.
Possess a valid New Mexico driver’s license by the date of hire and maintain a valid license while employed.
Successful completion of a post-offer employment medical examination and background investigation.
Adhere to County safety guidelines and complete all FEMA training(s) assigned to the position.
Complete required supervisor training, if applicable.
New hires at the Behavioral Health Services facility must complete caregiver criminal history screening; a disqualifying condition may be grounds for not being hired or for termination.

Nice To Haves

Licensed Substance Abuse Associate (LSAA) preferred.

Responsibilities

Conduct initial client interviews and gather case histories to assess needs, addiction severity, and appropriate levels of care.
Coordinate with community agencies to schedule and support client participation in treatment and support programs.
Support the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
Identify client needs and make referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery.
Collaborate with families, justice system personnel, and community resources to support client progress.
Transport clients to appointments and other service providers as needed.
Maintain accurate and timely case documentation, including case notes and reports.
Prepare case files for regular review and participate in quality assurance processes.
Deliver program-related services in residential, community, and correctional settings.