Case Manager - Community

Suncoast Center•St. Petersburg, FL

5h•Onsite

About The Position

Suncoast Center is seeking a compassionate, dedicated Case Manager to support and advocate for clients receiving behavioral health services. Case managers coordinate with clients’ families and community supports to help meet client needs and ensure that everyone involved in treatment works together. They are part of the Clinical Care Team and provide recovery-oriented services grounded in individualized treatment plans. The role involves helping clients obtain safe and affordable housing, medical and dental care, activities-of-daily-living support, vocational assistance, substance use treatment, and other requested services. Case managers help clients develop realistic, effective, measurable treatment goals and provide direct clinical services using solution-oriented interventions and recovery principles. Services are community-based, with office hours at the beginning and end of the day. Some programs may require on-call crisis intervention at night and on weekends. Applicants must have a bachelor’s degree in a relevant field and at least one year of related case management experience serving adults or children. They must complete AHCA-approved targeted case management training within three months of hire and obtain Florida Certification Board certification within six months, at their own expense. The position also requires meeting age, screening, driving, and vehicle requirements. All case management roles go through credentialing, and all positions require Clearinghouse screening.

Requirements

Bachelor’s degree from an accredited college or university in social work, psychology, or another relevant human services field.
At least one year, or 12 months, of related case management experience serving adults or children with mental health and/or substance use needs.
Complete AHCA-approved targeted case management training within three months of hire.
Obtain Florida Certification Board certification within six months of hire; certification is at the employee’s expense.
Must be at least 21 years of age.
Must pass a negative drug screening before hire and throughout employment.
Must pass criminal background, local, DCF Level II, and Clearinghouse screenings as required, including annual screening requirements stated in the posting.
Must have a valid Florida driver’s license and pass motor vehicle checks before hire and annually, maintaining an acceptable driving record.
Must have a reliable vehicle, valid registration, and valid vehicle insurance, in compliance with Florida laws and administrative codes.
Must meet fingerprinting and good moral character requirements.
Strong time management, flexibility, attention to detail, verbal and written communication, and clinical skills.
Ability to work collaboratively with diverse staff and community partners and knowledge of community resources.
Compassion for clients and a recovery-oriented approach.

Responsibilities

Meet with clients to assess and document symptoms, diagnoses, and interventions, and confirm program criteria are met to open a case.
Complete the documentation required to enroll clients in TCM.
Complete an accurate, current assessment, functional assessment, and service plan within 30 days of opening a case and every six months thereafter.
Help clients develop realistic, effective, measurable care plans, prioritized behavioral goals, and appropriate timelines.
Maintain continuity of care in accordance with Florida statutes and administrative codes, regional operating policy, and the Florida Medicaid Manual.
Advocate for clients at relevant staff meetings and court hearings, or arrange a substitute.
Connect clients with necessary resources and monitor the effectiveness of interventions.
Use appropriate crisis intervention skills and anticipate and prevent crises where possible.
Provide recovery-oriented services and treat each client as a partner in improving their life.
Maintain current knowledge of psychotropic medications, side effects, and DSM-IV diagnoses, and recognize when medical services are appropriate.
Make at least one face-to-face contact per month and one home visit every two months for each client, or document why these contacts did not occur.
Meet a productivity standard of at least 80%.
Use support funds effectively to meet client needs.
Complete progress notes and other documentation, including time sheets and outcome measures such as FARS, accurately and promptly.
Promote communication and collaboration among agency programs.
Provide services in clients’ homes and other community settings as needed.
Adapt work hours to meet clients’ scheduling needs; some programs may require on-call nighttime and weekend crisis intervention.

Benefits

Paid time off, with two weeks after completing one year.
10 paid holidays, effective immediately.
Medical, dental, and vision insurance.
Health Savings Accounts available with the High Deductible Plan.
403(b) retirement plan with up to a 5% company match.
Company-paid long-term disability insurance.
Company-paid basic life insurance and Accidental Death and Dismemberment coverage.
Voluntary short-term disability and options for additional life insurance.
Professional development opportunities through a Learning Management System and live trainings.
Employee Assistance Program supports.
Teledoc appointments with no copay, as stated in the benefits section.
Monthly Social Committee events.