Case Manager Jobs

About The Position

Requirements

• Active Licensed Social Worker (LSW) in good standing in the State of Ohio.
• BSW or related field required.
• 2+ years of case management experience with families, children, or youth in shelter, housing, or community-based settings.
• Demonstrated experience with publicly and privately funded homelessness programs.
• Solid knowledge of JFS systems (TANF/OWF, SNAP, Medicaid, childcare, workforce).
• Formal training and hands-on application of trauma-informed care.
• Proficiency in HMIS, documentation standards, and Microsoft Office or Google Workspace.
• Valid driver's license, reliable transportation, and ability to travel locally between sites and partner agencies.

Nice To Haves

• Bilingual/multilingual (Spanish especially welcomed!) and/or experience with diverse cultural communities.
• Knowledge of Coordinated Entry, VI-SPDAT, and local Continuum of Care processes.
• Familiarity with fair housing law, VAWA protections, and landlord-tenant basics.
• Experience with motivational interviewing, de-escalation, and evidence-based parenting curricula.
• Benefits advocacy and employment navigation experience (WIOA, workforce boards).

Responsibilities

• Conduct biopsychosocial and housing assessments using a trauma-informed, culturally responsive lens.
• Partner with families to build individualized service plans with clear goals around housing, income, health, education, and family well-being.
• Identify immediate safety needs and coordinate supports from day one.
• Champion Housing First strategies to shorten shelter stays and get families into safe, stable, affordable housing.
• Partner with the Housing Specialist on landlord outreach, unit searches, applications, inspections, and move-in coordination.
• Manage and coordinate client financial assistance (deposits, utilities, rental arrears, prevention/rapid rehousing) per program guidelines.
• Navigate shelter-funded program requirements (ESG, HQS, HUD documentation).
• Connect families to vital benefits: TANF/OWF, SNAP, Medicaid, Child Care, PRC, and workforce supports.
• Advocate fiercely for families within public systems and ensure all eligibility and documentation standards are met.
• Link families to behavioral health, primary care, DV/SA services, early childhood education, legal aid, transportation, and beyond.
• Stay plugged into the local resource landscape and actively seek out new partnerships.
• Collaborate with the Family Services Department and Parent & Child Coordinator to wrap support around every family member.
• Apply the core principles of trauma-informed care in every interaction: safety, trustworthiness, choice, collaboration, and empowerment.
• Utilize motivational interviewing, de-escalation, critical time intervention (CTI), and strengths-based engagement.
• Honor boundaries, protect confidentiality, and champion client rights.
• Meet with each family for a minimum 30-minute 1:1 weekly.
• Provide post-shelter aftercare to families who have exited the program.
• Maintain accurate, timely documentation in HMIS and agency EHR per HUD, JFS, and agency standards.
• Contribute to continuous quality improvement through outcome tracking and peer file reviews.
• Show up in multidisciplinary team meetings, case conferencing, and coordinated entry processes.
• Support shelter operations, safety protocols, and critical incident response.
• Participate in rotating on-call/after-hours coverage as assigned.
• Coordinate volunteers during agency events.

Benefits

• Medical, Dental & Vision Insurance
• Competitive & commensurate with experience
• Retirement Plan
• Generous Paid Time Off & Holidays
• Licensure Supervision & CEU Support