Case Manager

JUF Careers•Chicago, IL

8d•Onsite

About The Position

EZRA’s Multi Service Center is a community-based service center serving Chicago’s Edgewater, Uptown, and Lakeview communities. The Case Manager supports clients experiencing crisis by providing financial assistance, financial literacy programming, benefits advocacy, and help navigating available resources. The role combines direct client services, program facilitation, and collaboration across departments to promote long-term stability and self-sufficiency. The position conducts client screenings, intakes, and assessments; provides crisis intervention and advocacy; assesses benefits eligibility and connects clients with resources; and helps clients create personal budgets. It also contributes to client-centered programming, including monthly budgeting workshops, supports resource distribution events, and handles case notes, attendance tracking, meetings, and other administrative duties. The Case Manager upholds confidentiality and ethical standards in client interactions.

Requirements

Associate’s degree.
3–5 years’ experience in the social service field.
Desire to work for an agency with an urban Jewish social agenda.
Proficiency in Microsoft Office, including Word, Access, Outlook, and Excel, and ability to learn other systems as needed.
Strong communication, interpersonal, organizational, and problem-solving skills.
Ability to maintain a high level of accuracy in data entry and reporting.
Strong attention to detail and effective time management skills.
Sensitivity when working with low-income populations, including seniors, people with mental illness, people with disabilities, people living with chronic illness, parents and children, and people who are homeless.

Nice To Haves

Experience working with others on personal budgeting and financial stability.
Bilingual in English and Spanish.

Responsibilities

Conduct screenings, intakes, and assessments for clients seeking emergency services and financial assistance.
Provide crisis intervention and advocate for clients navigating housing instability, public benefits, and other social service systems.
Conduct benefits assessments and connect clients with eligible public benefits and resources.
Assist clients with personal budgeting based on their needs.
Collaborate and coordinate case services across departments.
Contribute to the development and facilitation of client-centered programming, including monthly budgeting workshops and other departmental programs.
Work with team members to conduct workshops based on client needs.
Participate in outreach and agency-wide resource distribution events.
Enter case notes accurately and promptly.
Track attendance for relevant programming.
Attend and actively participate in internal and external meetings.
Participate in group programs and holiday celebrations.
Uphold confidentiality and ethical standards in all client interactions.