Case Manager

FAMILY & CHILDRENS CENTER • La Crosse, WI

1d • Onsite

About The Position

The Case Manager identifies and supports overburdened families through home visiting in the Healthy Families America model. The role provides direct services to individuals and families referred to the Healthy Families program, following the program’s Critical Elements. Staff are expected to represent Family & Children’s Center positively, follow client-rights, confidentiality, privacy, legal, licensing, accreditation, and agency requirements, remain sensitive to the cultural and socioeconomic characteristics of the service population, and communicate regularly with their supervisor.

The position includes interviewing and assessing newly referred families, documenting visits and other contacts within 48 hours, preparing for visits, participating in staff meetings and annual staff development, reviewing case updates with a clinical supervisor, and conducting community outreach and developing referral sources. The posting also describes clinical supervision duties when assigned, including administrative, clinical, and reflective supervision of Case Managers and related documentation.

Requirements

• Bachelor’s degree in a related field.
• Minimum of three years of relevant experience.
• Working knowledge of child development, behavioral management techniques, family system relationships, communication skills, self-sufficiency skills, community resources, recreational activities, stress management techniques, interviewing, and assessment.
• Ability to use computer programs specific to the position, including Microsoft Office Suite, DAISEY, PIMS, and other applications as necessary.

Responsibilities

• Provide direct services to individuals and families referred to the Healthy Families program in accordance with Healthy Families America’s Critical Elements.
• Maintain reliable attendance and schedule work to meet the needs of participants and Family & Children’s Center.
• Interview and assess the history and strengths of families newly referred to the Healthy Families Program.
• Attend and participate in staff meetings.
• Complete 40 hours of staff development per year, including required training and continuing education directly related to the position.
• Review case updates with the clinical supervisor.
• Develop and maintain referral sources and conduct community outreach for fundraising and awareness.
• Record visits, activities, screens, and other participant or collateral contacts on appropriate forms and databases within 48 hours of service.
• Adequately plan and prepare for each visit.
• When assigned clinical supervision duties, support staff growth and change, provide motivation and support, maintain quality and safety standards, and facilitate clear communication.
• When assigned, provide administrative, clinical, and reflective supervision to Case Managers, including weekly supervisory sessions as specified in the posting.
• Maintain availability for crisis situations outside of work hours when assigned supervision duties.
• Meet with the Program Supervisor regarding staff supervision, case updates, and challenges as needed and at least monthly.
• Receive reflective supervision and skill development from a qualified individual.
• Record supervisory sessions according to Healthy Families America standards within 48 hours of the session.

Benefits

• Accrued vacation and sick time.
• Nine recognized holidays plus an additional floating holiday.
• Medical, vision, and dental insurance options.
• Health Savings Account with monthly employer contributions.
• Life insurance fully covered by FCC.
• Short-term and long-term disability insurance available.
• Voluntary life, accident, cancer, and critical illness insurance available.
• 401(k) savings plan with employer matching described as up to 3% of the employee’s contribution (a 50% match on the first 6%).
• Business casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level