Metro Line Outreach Case Manager - (5875)

PATH•Los Angeles, CA

6d•Onsite

About The Position

PATH is seeking an Outreach Case Manager for its Metro Rail Outreach team at the Union Station location in Los Angeles. The role provides street outreach and engagement, quickly assesses clients’ needs, and connects them with long-term housing, health care, mental health care, and other supportive services. The Case Manager may attend community meetings and build relationships with local businesses, organizations, service providers, landlords, law enforcement, and interim service providers. The position is part of a multidisciplinary street outreach team that works to identify solutions to trends within the homeless community. The Case Manager provides individualized, street-based case management, including assessments, service planning, housing navigation, referrals, advocacy, transportation assistance, and follow-up. The role also maintains accurate client records and program data, prepares reports, and participates in staff meetings and training. The position is full-time, Monday through Friday, 9:30 a.m. to 6:00 p.m., and requires driving.

Requirements

Two years of experience in outreach case management or a related field.
Employment eligibility verification.
Have or be willing and able to obtain CPR/First Aid training.
Successfully complete a tuberculosis test, background screening, and drug test as conditions of hire.
Have reliable transportation.
Have a valid driver’s license.
Provide proof of insurance and ownership for personal vehicles used during work duties.
Be able to qualify for PATH's insurance coverage.
Demonstrate analytical skills and attention to detail.
Collaborate and work effectively with colleagues, participants, and stakeholders.
Communicate clearly and effectively, verbally and in writing.
Demonstrate initiative, creativity, critical thinking, and problem-solving ability.
Maintain ethical and professional standards and appropriate professional boundaries.

Responsibilities

Conduct daily street outreach, develop relationships and rapport with clients, and assist them with finding housing.
Respond to requests for street outreach services within specified contract timeframes and send follow-up information to the requestor and supervisor.
Conduct VI-SPDAT assessments for new clients, document results, complete match initiation forms, and submit required paperwork to the CES coordinator.
Collaborate with clients and the street outreach team to develop an Individualized Service Plan addressing short- and long-term goals.
Provide street-based case management and meet regularly with established clients to review, evaluate, and support goal completion.
Help clients obtain necessary documentation, such as birth certificates and Social Security cards.
Provide employment assistance, housing referrals, and health-related referrals as appropriate.
Help clients establish benefits such as GR, SSI, TANF, and Veterans Pension.
Assist with housing navigation and applications for supportive and subsidized housing, and advocate for clients with prospective landlords.
Provide information, referrals, linkages, and advocacy for identified client needs.
Collaborate with community substance abuse and mental health providers to support seamless referrals.
Build relationships with prospective landlords and identify appropriate permanent housing options.
Work with local law enforcement and interim service providers to support transitions from street living to interim housing.
Develop and use community resources to connect clients with services.
Provide a high-quality customer service environment for clients.
Participate in staff meetings and training as assigned by the supervisor.
Complete paperwork to track client progress, including daily logs and Individualized Service Plans.
Ensure program data is accurate and entered into required systems, such as HMIS, internal spreadsheets, and CES.
Prepare case-related reports on demographics, outcomes, successes, and challenges, and generate client data for reporting.
Complete follow-up and retention services and provide supporting documentation in client files.