SNOFO Outreach Case Manager

Columbus House • Middletown, CT

1d

About The Position

Columbus House is hiring a full-time SNOFO Outreach Case Manager to engage people over age 18 who are homeless and experiencing unresolved mental health and substance use issues, particularly those not currently receiving services. Under the direction of the Middlesex Emergency Services Manager, the role connects clients with services and activities intended to stabilize their lives, support sobriety, and help them end their homelessness. The position supports a 17-client caseload and includes street outreach, transportation, interagency coordination, and timely maintenance of client records.

The role is 32 hours per week, Tuesday through Friday, 8 a.m. to 4 p.m. Some schedule flexibility is available, and early mornings and evenings are required to accommodate outreach clients in the community. Outreach takes place in all kinds of weather conditions.

Requirements

• At least two years of experience working in human services or a related field.
• Excellent organizational and time-management skills and a deadline-oriented mindset.
• Strong written and oral English communication skills.
• Proficiency in Microsoft Office and other common desktop applications.
• Ability to effectively use the local network of substance abuse, mental health, and social services providers.
• Familiarity with the criminal justice system and the ability to engage, manage, motivate, and support clients.
• Familiarity with mental health, substance abuse, dual diagnosis issues, and group dynamics.
• Knowledge of person-centered case management.
• Ability to meet all documentation requirements.
• Knowledge of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma-informed care, and motivational interviewing.
• Valid driver’s license and good driving history.

Responsibilities

• Conduct street outreach.
• Connect clients with social, mental health, educational, vocational, recreational, spiritual, and substance abuse services as needed.
• Provide transportation to client appointments.
• Coordinate and collaborate with other agencies and social service providers.
• Conduct street outreach in all kinds of weather conditions.
• Attend weekly and monthly agency, program, and network meetings.
• Monitor assigned cases and complete documentation and charting required by Columbus House and relevant funders.
• Complete First Contact Forms.
• Maintain and update weekly charting and movement reports.
• Enter and maintain accurate, timely client charts in the Homeless Management Information System database, Case Worthy.
• Perform other related duties as assigned in support of a 17-client caseload.

Benefits

• Group medical, dental, and vision insurance.
• Accidental Death & Dismemberment and long-term disability insurance.
• 401(k) retirement plan with employer matching contribution.
• Paid time off for sickness, vacation, personal leave, jury duty, and bereavement.
• 10 paid holidays.
• Array of voluntary coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed