Case Manager-Homeless Outreach

Thurston Mason BH-ASO/OHRS • Lacey, WA

3d • $28 - $36 • Onsite

About The Position

Olympic Health & Recovery Services is seeking an Outreach Case Manager for its new Homeless Outreach Stabilization and Transition (HOST) team. Following the Assertive Community Treatment model, the program partners with mental health, substance use disorder, and medical staff to reach homeless individuals in the community, camps, or shelters who are living with severe behavioral health disorders. The role engages vulnerable individuals in a non-judgmental manner and provides case management and support to increase stability and help them transition into long-term services.

The position provides outreach, short-term intensive case management, resource coordination, advocacy, and support across multiple systems of care. The Case Manager works under the supervision of an OHRS-employed mental health professional and provides peer support, including serving as a role model, mentor, and ally. The role is based in Lacey, Washington, and serves a two-county regional area.

Requirements

• Washington State Agency Affiliated Counselor license.
• Bachelor’s degree in social work, psychology, or a related area; education may be substituted for a Certified Peer Counselor with four years of case management experience.
• Pass background checks required by OHRS contractual requirements.
• Current Washington State driver’s license and proof of insurance, or have requested and obtained an appropriate accommodation; satisfactory driving record required.
• Knowledge of best practices for alcohol and drug abuse treatment and prevention, mental health and developmental disabilities programs, and local social service agencies.
• Familiarity with the Assertive Community Treatment (ACT) model.
• Ability to establish trusting, supportive relationships and inspire and motivate individuals transitioning toward recovery.
• Strong written and verbal communication skills and ability to work with people from diverse backgrounds and cultures.
• Ability to work cooperatively and collaboratively with community providers, clients, and clients’ families and support networks.
• Ability to use general office and computer programs.
• Ability to work in a high-stress, high-demand environment while communicating clearly and effectively.
• Ability to document assessments and dispositions clearly and meet documentation requirements in a timely manner.
• Ability to respectfully manage differences, opposing perspectives, opinions, and interests on a team.
• Ability to remain flexible and adaptable to change.
• Strong critical-thinking skills and ability to develop and implement creative solutions.
• Professional communication with co-workers, clients, and community partners.
• Ability to champion partnership, teamwork, compassion, and integrity.
• Ability to maintain regular, in-person, predictable attendance.
• Ability to perform moderate physical exertion, including sitting, standing, squatting, walking short to moderate distances on uneven terrain, and lifting or moving equipment or boxes weighing up to 25 pounds.
• Ability to work in outdoor settings and adapt to weather conditions and physically demanding, stressful, and environmentally diverse conditions.
• Ability to adjust quickly to changing priorities and demands and maintain safety using crisis de-escalation and safety training principles.

Nice To Haves

• Experience in the behavioral health crisis system.
• Experience with Microsoft Office and electronic health records.

Responsibilities

• Conduct outreach and engage vulnerable individuals to help address behavioral and physical health needs.
• Provide support and case management to increase stability, assist with obtaining housing, and transition individuals into long-term behavioral health services.
• Help individuals obtain basic resources, including shelter, food, medical services, behavioral health treatment, jobs, and other social and human services.
• Research and coordinate community resources and encourage progress toward recovery.
• Maximize client choice, self-determination, and decision-making in planning, delivering, and evaluating treatment, rehabilitation, and support services.
• Provide supported employment and housing support services, including assistance accessing Medicaid when appropriate.
• Maintain the physical security of confidential materials and assigned equipment.
• Use the electronic medical record system proficiently and maintain timely, accurate documentation in the electronic health record.
• Assist with relocations.
• Provide outreach, engagement, and liaison support to recurring contacts, which may require short-term intensive case management.
• Facilitate services for high-need individuals across all involved systems of care.
• Monitor contact behaviors and progress, assist individuals in attaining predetermined goals, and schedule appointments.
• Promote best practices in treatment approaches, support systems, and interventions.
• Meet with and interview contacts, families, and other care providers to assess needs and service eligibility.
• Advocate for contacts within and outside the service system and liaise among contacts, caregivers, and service providers.
• Provide client-level and system-wide troubleshooting and advocacy.
• Follow up with identified individuals to bridge gaps among the local community, providers, and law enforcement.
• Communicate effectively with co-workers in a dynamic environment.
• Work under the supervision of an OHRS-employed mental health professional to provide peer support, including acting as a role model, mentor, and ally.
• Represent the OHRS mission, purpose, values, and beliefs in interactions with internal and external stakeholders.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plan options, many with no employee-paid monthly premium depending on plan choice, with dependent coverage options.
• Life insurance and disability insurance options.
• Eligible employees participate in Washington State PERS retirement plans.
• Optional pre-tax and post-tax deferred compensation retirement options.
• Paid time off package earning a minimum of 140 hours annually.
• 12 paid holidays.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

What This Job Offers

• Job Type: Full-time