Counselor Case Manager, Homeless Outreach & Prevention Services

LSSI • Chicago, IL

3d

About The Position

The Counselor Case Manager provides outreach and engagement services to unhoused individuals, or people at risk of becoming homeless, who have serious mental illness and co-occurring substance use disorders. The role coordinates housing location, case management, and treatment services, and provides supportive counseling and concrete services to an assigned caseload. The position collaborates with internal programs, including Elgin and Kenmore Recovery Programs, and with external programs and treatment providers.

The Counselor Case Manager is responsible for timely, complete documentation—including Treatment Plans and IM+CANS—that meets applicable Rule 140/132 and/or MCO requirements. The role also involves transporting clients and conducting community visits, meeting documentation and productivity standards, including at least 10 billable hours per week, and following treatment ethics under the NASW Code of Ethics. The employee is expected to behave professionally and with integrity, treating clients, families, coworkers, and collaborative organizations and individuals with dignity, respect, honesty, and fairness.

Requirements

• Associate’s degree required.
• Biohazard training required.
• Proficiency in electronic health care record documentation and review required.
• Clear, comprehensible verbal and written communication skills.
• Strong organization, presentation, and PC/computer skills.
• Experience with Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint, and related software.
• Valid driver’s license in good standing in the state of residency.
• Access to reliable transportation.
• Valid Illinois statutory minimum liability insurance coverage for bodily injury and property damage.

Nice To Haves

• Bachelor’s or master’s degree preferred.
• One to three years of experience providing outreach and engagement services to unhoused individuals preferred.
• One to three years of experience working with mental health and/or substance use populations preferred.
• Familiarity with accreditation and licensure standards preferred.

Responsibilities

• Provide outreach and engagement to unhoused individuals or people at risk of homelessness who have serious mental illness and co-occurring substance use disorders.
• Provide and coordinate housing location, case management, and treatment services.
• Manage an assigned caseload and provide supportive counseling and concrete services as directed by a supervisor.
• Collaborate with internal programs, including Elgin and Kenmore Recovery Programs, and with external programs and treatment providers.
• Complete documentation, including Treatment Plans and IM+CANS, in a timely manner and in compliance with Rule 140/132 and/or MCO requirements.
• Transport clients and conduct community visits.
• Meet documentation and productivity standards, including at least 10 billable hours per week.
• Adhere to treatment ethics under the NASW Code of Ethics.
• Demonstrate professional, positive behavior and integrity, treating clients, families, coworkers, and collaborative organizations and individuals with dignity, respect, honesty, and fairness.

Benefits

• On-demand access to earned wages through Dayforce Wallet.
• Competitive salary based on relevant education, experience, and licensure.
• Opportunity for advancement.
• Comprehensive benefits package for full-time employees, including healthcare insurance, up to 26 days of paid time off per calendar year, sick time, a 403(b) plan, and an Employee Assistance Program.
• Flexible hours.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree