Case Management Supervisor (Homeless Services)

Northern Virginia Family Services•Manassas, VA

4d•Onsite

About The Position

The Case Management Supervisor oversees daily case management operations for NVFS’s SERVE Shelter program within Homeless Services. The role supervises, trains, and supports staff; coordinates program operations; and ensures timely, compassionate, high-quality services for individuals and families experiencing homelessness or housing instability. Services include homelessness prevention, rapid rehousing, housing counseling, and housing location. The supervisor supports staff development and program coordination, monitors client services from referral through discharge, and ensures that services meet NVFS policies, program procedures, contractual requirements, and case management standards. The role also tracks homelessness prevention and rapid rehousing funds, monitors grant performance and compliance, oversees reporting and data quality, and collaborates with internal teams and community partners to strengthen service delivery and client outcomes. The position is on-site, has a starting salary of $65,000, and may require work beyond normal working hours.

Requirements

At least four years of related work experience in case management, direct services, and/or housing or homelessness prevention programs.
Experience working with individuals and families experiencing homelessness or at risk of homelessness is required.
Understanding of systemic challenges affecting low-income and marginalized communities.
Demonstrated ability to supervise, mentor, and support staff while fostering a collaborative and supportive team environment.
Strong organizational, leadership, and time-management skills, including the ability to manage competing priorities and maintain program compliance.
Experience with program reporting, data management, grant tracking, and maintaining accurate client records.
Excellent interpersonal and communication skills, including the ability to work effectively with staff, clients, funders, and community partners.
Digital and technical proficiency, including working knowledge of Microsoft Office Suite.
Oral and written fluency in English is required.
Successful completion of background checks upon hire.

Nice To Haves

Bachelor’s degree in Social Work or a related field from an accredited college or university is strongly preferred.
At least one year of supervisory experience providing direct supervision of staff is strongly preferred.
Experience within the local Continuum of Care (CoC) or collaborating with community housing and homelessness service providers is a plus.
Spanish language fluency is a plus; additional language skills are welcome.

Responsibilities

Supervise, train, and support case management staff, including conducting individual and group supervision, case consultations, and team meetings.
Coordinate staff assignments, monitor caseloads, and ensure appropriate staffing coverage.
Collaborate with the Program Manager on staffing needs, employee development goals, performance expectations, and ongoing training.
Review case files for quality, completeness, and compliance with program standards.
Coordinate daily operations for homelessness prevention, rapid rehousing, housing counseling, and housing location services.
Monitor client services from initial referral through discharge, including timely assessments, eligibility determinations, financial assistance, and service coordination.
Ensure services align with NVFS policies, program procedures, contractual requirements, and established case management practices.
Administer and track homelessness prevention and rapid rehousing funds, including Emergency Solutions Grant (ESG), Virginia Homeless Solutions Program (VHSP), and private funding.
Collaborate with internal teams and community partners to improve service delivery, address program challenges, and strengthen client outcomes.
Monitor program performance, grant objectives, service outcomes, and compliance with local, state, and federal requirements.
Prepare narrative, statistical, and financial reports to track expenditures, program effectiveness, and grant performance.
Oversee accurate data entry, reporting, and record maintenance in HMIS, MARS/ETO, and other required databases.
Train and support staff on documentation standards, data quality, reporting procedures, and program compliance requirements.
Identify opportunities for program improvement and recommend strategies aligned with best practices and organizational goals.
Participate in the Prince William County Continuum of Care (CoC) Service Committee and assigned subcommittees to strengthen community partnerships and service coordination.