Outreach Case Manager (5880)

PATH (People Assisting the Homeless)•Los Angeles, CA

1d•$24 - $29•Onsite

About The Position

PATH is seeking an Outreach Case Manager to join its Outreach Services team at the Downtown Business Center in Los Angeles. The role helps clients break the cycle of homelessness through individualized support across stages that may include street outreach, interim or transitional housing, and permanent housing. The Case Manager helps clients access and maintain healthcare, social services, interpersonal support systems, and the coordinated entry system, and works with each participant to develop a plan addressing strengths, barriers, health needs, income, and housing stability. The role uses a “whatever it takes” approach and focuses on housing and health as key outcomes. The position is full-time, Monday through Friday, 7:00 a.m. to 3:30 p.m. It is non-exempt and requires driving. The stated pay range is $23.94 to $29.13 per hour; placement within the range depends on relevant experience. Work must be performed in California, and PATH does not offer fully remote positions. Schedules and work locations are determined by role responsibilities and operational requirements and may be adjusted. Candidates must be authorized to work for any U.S. employer; PATH does not sponsor employment visas. Candidates must complete employment eligibility verification, obtain CPR/First Aid training if needed, and successfully complete a tuberculosis test, background screening, and drug test. Driving is an essential function and requires reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used on work duties, and the ability to qualify for PATH’s insurance coverage. PATH cannot employ people currently receiving its services or who received them within the past two years. PATH offers medical, dental, and vision coverage, vacation and sick time, paid holidays, and a retirement plan. A resume is required with the application.

Requirements

All levels of education and experience are welcome.
Employment eligibility verification is required; applicants must be authorized to work for any employer in the United States. PATH cannot sponsor or take over sponsorship of an employment visa.
Must have or be able and willing to obtain CPR/First Aid training.
Must successfully complete a tuberculosis test, background screening, and drug test as a condition of hire.
Must have reliable transportation and a valid driver’s license.
Must provide proof of insurance and ownership for personal vehicles used during work duties and be able to qualify for PATH’s insurance coverage.
Must not currently receive services from PATH or have received PATH services within the past two years.
Must demonstrate analytical skills and attention to detail, collaboration and teamwork, effective verbal and written communication, creativity and initiative, critical thinking and problem-solving, and ethical conduct and professional boundaries.

Nice To Haves

Two years of experience in healthcare, case management, homeless services, working with vulnerable populations, or a related field.

Responsibilities

Conduct intake and individualized needs assessments, and collaborate with participants to develop Individualized Service Plans (ISPs) addressing housing, income, and personal goals, including medical, mental health, substance use, financial, vocational, and social-support needs.
Provide referrals, linkages, information, and support to resources that help participants achieve ISP goals.
Complete program-specific assessments, such as VI-SPDAT.
Evaluate strengths and challenges related to short- and long-term goals, and conduct a 90-day review with the participant after initial intake.
Maintain program- and PATH-required documentation, complete case-file notes in a timely manner, and keep participant files complete, accurate, and current.
Maintain confidentiality of participant files in accordance with HIPAA and applicable guidelines.
Develop therapeutic and/or professional relationships with clients and systems partners to support engagement and retention in pursuing housing goals.
Provide crisis intervention and risk assessment focused on safety, independent problem-solving, effective coping skills, and clients’ ability to manage and self-coordinate care, including care for individuals with chronic trauma.
Use motivational interviewing and trauma-informed care in service delivery.
Maintain current knowledge of community resources and use them to provide comprehensive, wrap-around services.