Outreach Case Manager

Oasis Center•Nashville, TN

2d•$39,000 - $42,000•Onsite

About The Position

The Outreach Case Manager actively participates in the crisis to housing continuum at Oasis. This position specifically provides street canvasing, assessments, safety planning, case management, and coordinated entry services to homeless/street youth in the Metro Nashville area. The role involves direct service to youth, including screening, assessments, safety planning, and assisting them in creating and achieving plans to leave or avoid homelessness. The Case Manager will also educate community partners on resources for runaway/homeless/street dependent youth (RHSY), build internal collaborations, facilitate problem-solving sessions, and assist with volunteers providing essential services. Transportation of clients for appointments, supervision of youth in the Drop-In Center, organizing donations, and facilitating referrals and the Coordinated Entry (CE) process are also key responsibilities. The role requires attending weekly staffing/meetings, regular supervision, documenting client interactions ethically, preparing clients for housing, and assisting them in mastering life skills such as job readiness, communication, transportation, and budgeting. Providing referral services and follow-through with adjunct services like mental health, medical, and housing is crucial. The position operates from a trauma-informed/positive youth development approach to foster a safe healing environment and may involve after-hours on-call rotation. Administrative duties include timely and ethical documentation of client interactions, supporting staff in accessing community resources, attending community and coordination meetings, capturing data in agency databases and HMIS, maintaining records for funding and licensing, preparing files, conducting follow-up contacts, and participating in staff and program development.

Requirements

Ability to effectively communicate in oral and written form.
Ability to monitor client interaction visually and auditorily.
Ability to maneuver stairs and uneven terrain.
Ability to form strong, caring and affirming relationships with all youth – specifically including LGBTQ+ youth.
Ability to apply Motivational Interviewing principals and operate from a Trauma Informed Care approach.
Clear understanding of racial inequities and willingness to operate from an anti-oppression model.
Knowledge and ability to access community resources.
Knowledge and ability to apply Positive Youth Development approaches and an understanding of adolescent development.
Ability to deliver services through a low barrier approach.
Valid driver’s license and good driving record.
One-year relevant experience.
Bachelor’s degree in a human service field.

Responsibilities

Provide screening, assessments and safety planning to youth and young adults who are experiencing homelessness or have runaway.
Participate in street outreach canvasing and street-based case management for RHSY (runaway/homeless/street dependent youth) in the community.
Assist youth in creating plans to leave/avoid homelessness and support them in goal obtainment.
Provide education and information about resources for RHSY to identified community partners as needed.
Help to build and implement strong internal collaborations that maximize Oasis resources for young people.
Facilitate problem-solving sessions to overcome obstacles and resolve conflicts involving youth.
Assisting with volunteers to provide essential services such as meals, supplies, programming and outreach activities as needed.
Transport clients as needed for appointments such as identification, health care, housing and education.
Provide supervision to youth and young adults in Drop-In Center during service center hours.
Assist in setting up, organizing and cleaning Drop-In Center.
Assist in organizing community donations and organizing clothing closet.
Facilitate the referral process for clients.
Assist youth in young adults through the CE process.
Attend weekly staffing/meetings and regular supervision.
Document client interaction in a consistent and ethical manner.
Participate with supervisor and appropriate staff on specific case related problems.
Assist in preparing clients for housing such as conducing housing assessment and obtaining documentation necessary.
Assist youth formally and informally as they master life skills, included but not limited to: job readiness, communication skills, transportation, budgeting.
Provide referral services and follow-through with appropriate adjunct services, including: mental health services, medical, housing, etc. as needed.
Learn and operate from a trauma informed/positive youth development approach to foster a safe healing environment to enable youth to overcome their life challenges.
Provide after-care services to youth after they have moved to a safer living situation.
Participate in after hours on-call rotation as needed.
Document client interactions in a timely, consistent and ethical manner.
Support Oasis staff in learning and accessing resources in community available to connect youth to housing.
Attend community meetings for networking and resource updates.
Attend By Name/Care Coordination Meetings.
Attend other agency networking/coordination meetings as needed.
Effectively capture data and track outcomes in agency database and HMIS.
Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements and document program spending.
Prepare files and collect data on residents as assigned.
Conduct follow-up contacts, as needed.
Participate in staff and program development by attending trainings and giving feedback.
Attend weekly supervision and weekly team meeting.
Serve on intra-agency and related community committees when requested or representation is significant to the agency.