Outreach Case Manager (5880)

PATH•Los Angeles, CA

22h

About The Position

The Outreach Case Manager is part of PATH’s Outreach Services team at the Downtown Business Center in Los Angeles. The role assists clients in breaking the cycle of homelessness through individualized support across phases that may include street outreach, interim housing, transitional housing, and permanent housing. The Case Manager helps clients access and maintain healthcare, social services, interpersonal support systems, and services through the coordinated entry system. The position provides individualized supportive services, helping each client develop a plan addressing their strengths, barriers, health needs, income, and housing. The Case Manager identifies assistance needed to achieve care-plan goals, such as scheduling appointments and applying for public benefits, with housing and health as key outcomes. The role uses a “whatever it takes” approach, motivational interviewing, and trauma-informed care, and maintains knowledge of community resources to provide wrap-around support. This is a full-time, non-exempt position in Los Angeles, California. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Driving is required. The hourly salary range is $23.94 to $29.13; placement within the range depends on relevant experience.

Requirements

All levels of education and experience are welcome.
Demonstrate analytical skills and attention to detail, including gathering and interpreting data and producing accurate work.
Collaborate effectively and build positive working relationships with colleagues, participants, and stakeholders.
Communicate clearly and effectively, verbally and in writing.
Show initiative, take action without prompting, and generate creative solutions.
Apply critical thinking and problem-solving skills to evaluate situations and make logical decisions.
Maintain ethical and professional standards, integrity, and appropriate professional boundaries.
Have employment eligibility verification.
Have or be able and willing to obtain CPR/First Aid training.
Successfully complete a tuberculosis test, background screening, and drug test as a condition of hire.
Have reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used during work duties, and the ability to qualify for PATH’s insurance coverage.

Nice To Haves

Two years of experience in healthcare, case management, homeless services, working with vulnerable populations, or a related field.

Responsibilities

Conduct intake and individualized needs assessments and collaborate with participants to develop Individualized Service Plans addressing housing, income, and other personal goals.
Provide referrals, linkages, information, and support to resources that help participants achieve their service-plan goals.
Complete program-specific assessments, such as VI-SPDAT.
Evaluate strengths and challenges related to short- and long-term goals and conduct a 90-day review with participants after initial intake.
Maintain timely, complete, accurate, and current case documentation and participant files according to program and PATH policies.
Maintain confidentiality of participant files in accordance with HIPAA and applicable guidelines.
Develop therapeutic and/or professional relationships with clients and partners to support engagement and retention around housing goals.
Provide crisis intervention and risk assessment focused on safety, independent problem-solving, effective coping skills, and client self-coordination of care, including for individuals with chronic trauma.
Use motivational interviewing and trauma-informed care in service delivery.
Maintain current knowledge of community resources and use them to provide comprehensive, wrap-around services.
Drive as an essential function of the position.