Metro Line Outreach Case Manager - (5875)

PATH (People Assisting the Homeless)•Los Angeles County, CA

6d•$25 - $30•Onsite

About The Position

PATH is seeking an Outreach Case Manager for its Metro Rail Outreach team at the Union Station location in Los Angeles, California. The role provides street outreach and engagement to quickly assess clients and connect them with long-term housing, health, mental health, and other supportive services. The Case Manager works as part of a multidisciplinary street outreach team, may attend community meetings, and builds relationships with local businesses, organizations, service providers, landlords, law enforcement, and interim service providers. The role includes referrals and transportation assistance, and works to identify solutions to trends within the homeless community. The position is full-time, Monday through Friday, from 9:30 a.m. to 6:00 p.m., and is non-exempt. Driving is an essential function. Regular and customary work must be performed within California; the employer does not offer fully remote positions. The listed pay range is $24.78–$30.20 per hour, with placement in the range based on relevant experience.

Requirements

Two years of experience in outreach case management or a related field.
Employment eligibility verification.
Have or be able and willing to obtain CPR/First Aid training.
Successfully complete a tuberculosis test, background screening, and drug test as conditions of hire.
Reliable transportation, a valid driver's license, proof of insurance and ownership for personal vehicles used for work, and the ability to qualify for PATH's insurance coverage.
Authorization to work for any employer in the United States; PATH is unable to sponsor or take over sponsorship of an employment visa.
Must not currently receive PATH services or have received PATH services within the past two years.
Analytical skills and attention to detail, including the ability to gather and interpret data, identify trends, and produce accurate work.
Ability to collaborate and work effectively with colleagues, participants, and stakeholders.
Clear and effective verbal and written communication skills.
Creativity, initiative, and a proactive approach to problem-solving and taking on responsibilities.
Critical thinking and the ability to analyze situations, consider alternatives, and make sound decisions.
Ability to maintain ethical and professional standards, integrity, and appropriate professional boundaries.

Responsibilities

Conduct daily street outreach to build relationships and rapport with clients and assist them with finding housing.
Respond to street outreach service requests within contract timeframes and send follow-up information to the requestor and supervisor.
Conduct VI-SPDAT assessments for new clients, document results, complete match initiation forms, and submit paperwork to the CES coordinator.
Collaborate with clients and the street outreach team to develop an Individualized Service Plan (ISP) addressing short- and long-term goals.
Provide street-based case management and meet regularly with established clients to review, evaluate, and support progress toward goals.
Help clients gather documentation such as birth certificates and Social Security cards.
Provide employment assistance, housing and health referrals, benefits assistance, housing navigation, and support with applications for supportive and subsidized housing.
Advocate for clients with prospective landlords and provide ongoing information, referrals, linkages, and advocacy for identified needs.
Collaborate with community substance abuse and mental health providers to ensure seamless referrals.
Build relationships with prospective landlords and identify appropriate permanent housing options.
Work with local law enforcement and interim service providers to support transitions from street living to interim housing.
Develop and use community resources to connect clients with services.
Provide a high-quality customer service environment for clients.
Participate in staff meetings and training as assigned by the supervisor.
Complete paperwork to track client progress, including daily logs and ISPs.
Maintain accurate program data in required documentation systems, such as HMIS, internal spreadsheets, and CES.
Prepare case-related reports on demographics, outcomes, successes, and challenges; generate client data for reporting.
Complete follow-up and retention services and provide supporting documentation in client files.