Care Coordinator Jobs

About The Position

Requirements

• Strong verbal and written communication skills.
• Organizational skills and attention to detail.
• Ability to work well as part of a team, listen effectively, and build respectful, trusting relationships with participants.
• Proficiency in Word, Excel, PowerPoint, Outlook, and internet housing searches.
• Ability to learn and use HMIS and agency documentation systems.
• Bachelor’s degree from an accredited college, or a combination of education and experience that provides an equivalent background.
• Minimum two years of case management experience.
• Valid driver's license and insured vehicle.
• PPD (TB test) with proof of results no more than one year old.

Nice To Haves

• Experience working with the homeless population.
• Knowledge of mainstream benefits.
• Skill in community resource development.

Responsibilities

• Support participants in obtaining and maintaining permanent housing through ongoing services that promote housing stability and self-sufficiency.
• Assess participant needs, strengths, income, and housing barriers.
• Develop and regularly review housing stability plans, goals, and household budgets.
• Coordinate services, advocacy, family meetings, and referrals to housing providers, treatment services, employment programs, and community agencies.
• Help participants access public benefits, including Public Assistance, Medicare, WIC, TANF, SNAP, and SSI/SSDI.
• Advocate for needed services and follow up on referrals.
• Assist participants in obtaining employment and exploring opportunities to increase income through job training, benefits, and other resources.
• Assist with housing searches, rental applications, and landlord negotiations.
• Develop property owner relationships and support landlord outreach and education.
• Collect and verify landlord and property documentation, including applicable deed, title, tax bill, and foreclosure searches.
• Complete rent reasonableness reviews and verify applicable program rent limits and affordability before submitting housing requests.
• Conduct and document housing inspections using applicable HUD standards and agency-approved checklists.
• Track repairs and complete required reinspection.
• Review leases with participants, explain rent obligations and tenant rights, and maintain communication with participants and landlords to address housing concerns.
• Prepare and review financial assistance packets for completeness and submit them for required approval.
• Coordinate approved payments and retain receipts with purchase orders and supporting documents.
• Monitor participant progress through home visits, phone calls, and meetings.
• Complete reassessments and help participants plan for the end of assistance.
• Maintain accurate, confidential participant files and timely HMIS entries.
• Compile participant information, monthly activity data, and housing updates.
• Mentor Case Managers, provide guidance on complex cases, and help troubleshoot service barriers.
• Assist with training and supervision of new staff as assigned by the Director.
• Assist in developing policies and procedures and reviewing housing and program activities for alignment with contract requirements.
• Report concerns to the Director.
• Participate in team meetings, case reviews, supervision, and training.
• Provide participant education and transport participants when authorized.
• Perform other duties assigned by leadership to maintain program operations.