Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Ability to type.
• Ability to use administrative systems and tools such as Google Drive, Google Docs, and Google Sheets and manage related files.
• Detail-oriented, with excellent organizational skills and discretion when handling confidential patient records.
• Ability to multitask effectively and confidently.
• Enjoy interacting with senior patients.
• Engaging, outgoing personality.
• Comfortable making limited outgoing marketing calls.
• Ability to pass a criminal background check.
• Effective verbal and written communication skills in English.

Nice To Haves

• At least 2 years of data entry or administrative experience in a healthcare office setting.
• At least 2 years of customer service experience.
• Bilingual in Spanish.
• Medical coding and billing experience.

Responsibilities

• Greet patients as they enter the clinic.
• Answer telephones, take messages, transfer calls, and confirm appointments.
• Collect detailed demographic information.
• Schedule patient appointments.
• Establish and maintain physical patient files in accordance with HIPAA rules and regulations.
• Enter data and maintain electronic patient files in the CRM system.
• Make outgoing warm marketing calls to patients who have not visited the clinic recently.
• Use computer software to create spreadsheets, manage databases, and prepare reports, documents, and presentations.
• Process, file, and track patient insurance benefit claims, including workers' compensation claims.
• Work with the Hearing Care Practitioner to maintain clinic orderliness and cleanliness.
• Obtain billing information from patients and process payments.
• Perform duties using knowledge of medical terminology and clinic procedures.

Benefits

• Monthly bonus program eligibility.
• Paid time off after 90 days.
• Paid major holidays.
• QSEHRA medical reimbursement program.
• Paid training and professional development support.