Patient Care Coordinator

Beltone•Tacoma, WA

8d•$20 - $21

About The Position

The Patient Care Coordinator is the welcoming first point of contact for patients at the Tacoma-area clinic and helps create a positive patient experience. The role manages patient relationships, understands patient needs, coordinates clinic operations, and supports an efficient flow of care. Responsibilities include greeting and screening patients, answering questions about services, scheduling and confirming appointments, coordinating the provider’s schedule, and conducting patient retention calls. The coordinator also handles check-in and check-out, payments, revenue tracking, accounting tasks, insurance verification and claims, patient documentation and records, inventory, office administration, and opening and closing the office. The role supports marketing and outreach activities, works with clinic and home-office teams, and may provide training support to front-office staff at other locations. This is a full-time, Monday-through-Friday position with no weekends. The posted pay is $20.00–$21.00 per hour, commensurate with experience and qualifications, with monthly bonus opportunities.

Requirements

High school diploma or equivalent (GED).
Front-desk medical experience.
Strong computer skills.
Experience with word-processing and database software.
Excellent interpersonal skills for working effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills.
Ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Attention to detail.
Ability to handle interruptions, calls, walk-ins, and office flow efficiently; resume focused tasks after interruptions.
Ability to lift boxes weighing up to 20 pounds.

Nice To Haves

A minimum of 10 years of office-management experience in a customer-driven industry is a plus.

Responsibilities

Provide the first point of contact for patients calling or visiting to schedule an appointment or ask about services.
Screen calls, identify potential hearing-care candidates, and provide information to help secure appointments.
Schedule and confirm appointments and make outbound patient-retention calls.
Coordinate the provider’s schedule and maintain a smooth, efficient flow of patient care in the office.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day closing, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home-office requests promptly.
Verify patient information and billing and insurance data; collect and process documentation; maintain patient charts and file patient records.
Work with insurance and workers’ compensation agencies to facilitate authorizations and verify benefits.
Perform administrative tasks such as typing, filing, managing office supplies, and handling mail.
Verify the status of hearing aids and repairs, check them in, and track and maintain product inventory.
Support grassroots marketing with the hearing care provider, including preparing physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations as appropriate.