Coordinator, Individualized Care

Cardinal Health

1d•$18 - $26•Remote

About The Position

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so patients can access, afford, and remain on necessary therapies. The Coordinator, Individualized Care supports patients and referral sources by handling inquiries, processing applications, and coordinating follow-up across internal and external teams. This is a full-time, remote position requiring a dedicated, quiet, private, distraction-free workspace and a secure, high-speed broadband internet connection. Cardinal Health provides the computer, technology, and equipment needed for the role; the employee provides the internet connection. New-hire training is conducted from 8:00 a.m. to 5:00 p.m. CST and requires mandatory on-camera attendance. During normal business hours, Monday through Friday, 7:00 a.m. to 5:00 p.m. CST, employees must be flexible to work any of the available shift schedules. The anticipated hourly pay range is $18.10 to $25.80. The position is not bonus eligible. Cardinal Health offers benefits and programs to support employee health and well-being. The application window is anticipated to close January 7, 2027.

Requirements

Minimum high school diploma or GED; listed as preferred.
Basic computer knowledge, including Microsoft systems and telephony.
Strong communication and customer service skills.
Ability to work independently and be self-directed.
Ability to sit for long periods in a cubicle setting.
Demonstrated superior customer support skills.
Ability to prioritize multiple concurrent assignments and work with a sense of urgency.
Flexibility to work any shift schedule during Monday–Friday, 7:00 a.m.–5:00 p.m. CST business hours.
For remote work, maintain a secure, high-speed broadband connection using DSL, cable, or fiber; dial-up, satellite, Wi-Fi, and cellular connections are not acceptable.
Remote internet requirements include download speed of 15 Mbps, upload speed of 5 Mbps, maximum ping rate of 30 ms, a hardwired router connection, and a surge protector with network line protection for company-issued equipment.

Nice To Haves

Certified Pharmacy Technician certification.
At least 1 year of experience in a fast-paced call center environment.

Responsibilities

Handle inbound calls, determine callers’ needs, and aim to resolve issues in one call.
Manage inbound fax workload, if applicable.
Investigate and resolve patient and physician inquiries and concerns in a timely manner.
Enter detailed information into company proprietary software while speaking on the telephone.
Make outbound calls for patient follow-ups, confirmations, or to obtain missing information.
Interact with patient referral sources to process new applicants.
Follow up with internal team members regarding next steps.
Communicate with external constituents, including physician offices and pharmacies.
Identify, document, and submit Adverse Events during customer contacts or through received documentation.