Care Coordinator

The Ohio State University

7d•Onsite

About The Position

The Care Coordinator works within The Ohio State University Wexner Medical Center’s System-wide Addiction Services, which develops programs serving patients across emergency, inpatient, and outpatient settings. The role facilitates patients’ movement through the health care system and provides case management for patients presenting with substance use disorder and behavioral health conditions. The Care Coordinator also educates and consults with providers, patients, and families about addiction-care regulations, criteria, terminology, funding, resources, and third-party payors. The position monitors patient care, collects data to evaluate and improve behavioral health services, and collaborates with physicians, social workers, peer supporters, and other health care workers to identify patients who may benefit from the program and coordinate assessment, treatment, and follow-up. The coordinator manages a caseload of 50 or more adult patients, supports stable community treatment linkages, and helps minimize barriers to care. Work includes discharge planning, referral triage, identifying in-network providers, making and redirecting referrals, and scheduling appointments. The role maintains knowledge of local and regional behavioral health treatment, admission and referral criteria, harm-reduction services, and addiction-care trends. The Care Coordinator works with the Patient Navigator and the addiction service line, providing cross-coverage as needed.

Requirements

Bachelor’s degree in Social Work, Public Health, Allied Health, or another clinically related field.
Current LPC, LISW, LISW-S, or LSW license required.
Maintain licensure, credentials, and CBLs and practice within the parameters of the appropriate State of Ohio Professional Licensing Board.

Nice To Haves

Master of Social Work degree preferred.
Independent license preferred.
Two to five years of recent clinical and/or administrative experience in behavioral health or medical settings preferred.
Previous case management experience preferred.
Knowledge of multiple levels of care, computer databases, and local resources desired.

Responsibilities

Facilitate patients’ access through the health care system and provide case management for patients with substance use disorder and behavioral health conditions.
Educate and consult with providers, patients, and families about addiction-care regulations, criteria, terminology, funding, resources, and third-party payors.
Monitor patient care and collect data to evaluate and improve behavioral health care.
Collaborate with physicians, social workers, peer supporters, and other health care workers to identify patients who may benefit from the program and coordinate assessment, treatment, and follow-up evaluation.
Manage a caseload of 50 or more adult patients and work with patients and referral staff to establish stable community treatment linkages and reduce barriers to treatment.
Assist with discharge planning, triage referrals, locate in-network providers, make necessary referrals, redirect inappropriate or related referrals, and schedule appointments.
Maintain awareness of behavioral health treatment options, admission and referral criteria, harm-reduction services, and local, regional, state, and national addiction-care trends.
Proactively develop initiatives to enhance care and ensure efficient resource utilization.
Help providers, staff, and patients identify, bridge, and rectify barriers to appropriate levels of care.
Work closely with the Patient Navigator to manage referrals to addiction medicine and brief mental health follow-up, and provide cross-coverage as needed.
Maintain licensure, credentials, and CBLs, and practice within the parameters of the appropriate State of Ohio Professional Licensing Board.