Care Coordinator

Northpoint Recovery Holdings, LLC • Seattle, WA

2d • $19 - $23 • Onsite

About The Position

As a member of the Imagine Team, the Care Coordinator helps adolescent clients and families secure resources and community services, co-facilitates groups, and assists with educational needs. The role coordinates care for clients in the adolescent program under the direction of counseling staff, facility leadership, and the multidisciplinary team. The Care Coordinator supervises clients at all times, maintains the programming schedule, and uses de-escalation skills when needed. Work takes place at the facility and during community activities.

Requirements

• Bachelor’s degree in a relevant field or commensurate experience.
• Must be at least 21 years of age.
• At least 1 year of relevant work experience.
• Knowledge and skills in English usage, interpersonal relationships, and excellent communication.
• Ability to implement and interpret department programs, goals, objectives, policies, and procedures.
• Knowledge of the surrounding geographic area to support effective and efficient routing.
• Ability to organize and prioritize competing priorities and balance work demands.
• Proficiency in competency areas including patient rights, safety, and sanitation.

Nice To Haves

• Knowledge of de-escalation techniques.
• Excellent organizational abilities.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.
• Client-service orientation for internal and external clients.
• Creative and persistent problem-solving ability.
• Ability to handle confidential material reliably.
• Ability to interact and communicate with individuals at all organizational levels.
• Strong interpersonal skills for handling sensitive situations and confidential information.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Interact routinely with clients, observe their behavior, and communicate significant observations to clinical staff.
• Follow reporting and communication guidelines when interacting with staff, clients, and parents or guardians.
• Monitor assigned clients’ progress toward goals and share observations with counseling and educational staff to support program revisions.
• Maintain facility cleanliness and upkeep under leadership direction.
• Assist clients with scheduling community appointments.
• Support clients’ educational needs and collaborate with onsite educators and school-appointed resources.
• Facilitate and co-facilitate approved group sessions.
• Oversee and manage safe, efficient client transportation to and from facilities when necessary.
• Maintain route and maintenance records and provide accurate information to leadership.
• Assist with orientation of new admissions.
• Model a professional attitude, language, and communication and help create a positive culture with staff.
• Use therapeutic communication skills and maintain professional boundaries with patients and families.
• Assist with treatment planning and discharge planning.
• Assist with required group-session documentation.
• Document client care and behavior in accordance with established policies and procedures.
• Use de-escalation skills when exposed to volatile clients to help maintain safety for oneself, clients, and others in the program.
• Assist counseling and administrative staff in responding to emergencies.
• Maintain confidentiality in accordance with established policies, procedures, and standards of care.
• Adhere to Company policies and procedures.
• Perform other job-related duties as assigned.

Benefits

• Subsidized health insurance coverage for employee, spouse, and dependents.
• Employer-paid basic life insurance equal to 1x annual salary, up to $100,000.
• Employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for IRS-allowable medical and dependent care expenses.
• Paid time off plan.
• Employee referral bonuses.
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level