Patient Care Coordinator (70828)

Guidewell Emergency Doctors•Dunedin, FL

8d•Onsite

About The Position

The Patient Care Coordinator (PCC) is an integral part of a high-quality, efficiency-driven medical team and helps create a positive patient experience. Duties are similar to those of an Emergency Room Technician and include supporting patients with complaints such as chest pain, abdominal pain, injuries, and fractured bones. The role delivers care to patients across fast-track, medical/surgical, and critical-care settings and works in a fast-paced, on-site clinic environment. The position is part-time and based at the Hillsborough - GEMD - Palm Harbour clinic in Dunedin, Florida. Work availability is required during the week from 9 a.m. to 7 p.m. and on weekend days from 9 a.m. to 4 p.m. Travel of up to 30% may be needed to support clinic operations across the market, including coverage at other clinics, trainings, meetings, and other operational needs. The role requires a high school diploma or equivalent, one year of experience, and BLS certification. Advanced English is required; Spanish and Creole are preferred. Candidates must successfully pass a background check and drug test. The position has no supervisory, financial, or budget responsibilities.

Requirements

High school diploma or equivalent.
One year of experience.
BLS certification.
Ability to work during the week from 9 a.m. to 7 p.m. and on weekend days from 9 a.m. to 4 p.m.
Ability to pass a background check and drug test.
Ability to build relationships with patients and employees and support a culture of passion and enthusiasm.
Ability to prioritize tasks and manage changing priorities.
Attention to detail, attentiveness, computer skills, and ability to follow written procedures.
Basic math skills and independent decision-making ability.
Ability to interact with others tactfully and professionally.
Problem-solving ability.
Reading comprehension, verbal communication, and writing composition skills.
Advanced English proficiency.
Ability to meet the stated physical demands, including lifting and carrying up to 50 pounds and pushing or pulling up to 50 pounds.
Ability to travel to support clinic operations across the market, up to 30%.

Nice To Haves

One year of previous related experience, such as Paramedic, EMT, or Emergency Room Technician experience.
Spanish language skills.
Creole language skills.

Responsibilities

Deliver patient care to a variety of patients, including fast-track, medical/surgical, and critical-care patients.
Perform splinting, dressing applications, and wound care.
Perform EKGs and cardiac monitoring, recognizing basic arrhythmias.
Assist with procedure setup, including incision and drainage, suturing, vaginal exams, lumbar punctures, and chest tubes.
Perform accurate triage and discharge of patients of all ages.
Turn over rooms according to protocol based on patient diagnosis.
Communicate positively with team members and patients.
Manage the patient tracking system.
Delegate tasks professionally and reasonably to team members, including front staff and radiology.
Work independently in a fast-paced environment.
Enter patient discharge instructions and prescriptions accurately into computer software.
Participate successfully in proficiency testing as directed.
Complete the drug-screening collection class.
Complete assigned routine checklists, including daily and monthly checklists.
Use organizational software to reference patient records and organizational protocols.
Follow the information security policy and management system, contribute to its effectiveness, and actively report on its performance.