Patient Care Coordinator

Beltone•Sierra Vista, AZ

About The Position

Beltone Arizona, a private hearing healthcare practice located in Prescott, is seeking a sales-driven and motivated Patient Care Coordinator to manage the front office, create appointment opportunities through internal prospecting and outreach, assist the provider in helping patients, and represent the practice professionally. Beltone is part of GN Hearing Care Group and provides hearing-care products, services, and support through its U.S. network.

Requirements

High school diploma or GED.
At least one year of front office experience.
Understanding of current marketing promotions.
Willingness to make extensive outbound dials.
Strong interest in patient care and hearing health.
Exceptional professionalism and strong verbal and written communication skills.
Outstanding planning and organizational skills.
Superior multitasking and strong time-management ability.
Ability to work independently.

Nice To Haves

Understanding of current HIPAA laws.
Telemarketing and inside sales experience.

Responsibilities

Promote sales by actively attracting new patients to the office.
Confer with incoming patients to generate referrals for patient hearing health outreach.
Serve as the first point of contact for incoming patients and troubleshoot minor hearing aid issues.
Clean and service hearing aids when the provider is unavailable.
Enter data and schedule appointments using company protocols and internal scheduling database software.
Execute routine bank deposits and credit transactions and manage the petty cash account.
Maintain weekly sales reports.
Package and ship supplies and equipment.
Determine specific patient insurance coverage by working directly with insurance companies.
Assist patients with qualifications for credit applications as needed.
Order and maintain appropriate, approved office supplies.